JANNY MALOUTAPHONG
Summary
Detail-oriented professional experienced in records management, administrative support, and customer service. Skilled in managing office operations and accounting tasks, including account reconciliation and financial analysis. Strong organizational and problem-solving abilities, with a focus on prioritizing tasks and meeting deadlines. Committed to contributing to team success through effective communication and reliable support.
Overview
19
19
years of professional experience
Work History
Accounting Administrator
Tyson Fresh Meats
Storm Lake
05.2024 - Current
- Processed invoices and payments for vendor transactions.
- Maintained accurate financial records and documentation.
- Coordinated monthly financial reconciliations with accounting team.
- Prepared reports on financial activities for management review.
- Provided support for internal and external audits by gathering information as requested.
- Collaborated with other departments within the organization to provide technical advice on accounting matters.
- Processed invoices, payments and other financial documents accurately and efficiently.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Accounting Associate
Tyson Fresh Meats Inc.
Storm Lake
08.2018 - 05.2024
- Developed strong relationships with colleagues across departments to coordinate efforts towards achieving common goals.
- Processed payments to hog producers and truck drivers for the plant operations.
- Administered payment contracts for hog producers to maintain financial agreements.
- Researched accounting issues related to new projects or initiatives as needed
- Balance hog daily and weekly hog costs
- Pay contracts for hog producers
- Pay hog producers and truckers for the plant
- Communicate effectively with management about any discrepancies within the scale house accounting office
- Generate reports for hog buyers upon their requests
- Researched accounting issues related to new projects or initiatives.
- Operated 10-key calculators, and copy/fax machines to perform calculations and produced documents.
- Collaborated with teams to identify and resolve discrepancies in financial data.
Customer Service Representative
MetaBank
Storm Lake
06.2010 - 08.2018
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted customers with deposits, cash withdrawals, loan payments, and account inquiries.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Managed the opening and closing of customer bank accounts to ensure accurate record-keeping.
- Maintain a balanced cash drawer
- Create and update customer files
- Create and update spreadsheets for loan department
- Maintained current knowledge of company products to offer relevant suggestions and recommendations to customers.
- Open and close customer bank accounts
- Maintain a balance cash drawer
- Create and updated customer files
- Create and updated spreadsheets for loan department
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Assisted with training and mentoring new team members.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Suggested improvements in products, services, and billing methods to enhance customer experience.
Dietary Aide
Methodist Manor Retirement Community
Storm Lake
07.2008 - 09.2010
- Assisted with preparing and serving meals according to dietary requirements and regulations.
- Delivered exceptional customer service to residents, staff, and families, enhancing overall dining experience.
- Assisted in preparing and serving meals in accordance with dietary requirements and regulations, contributing to safe and nutritious dining options.
- Adhered to all safety protocols while handling food items and utensils.
- Ensured meal trays complied with dietary modifications, supporting residents' health and nutritional needs.
- Provided excellent customer service to residents, staff, and families.
- Helped with storing, rotating, and restocking of food supplies.
- Trained new staff members in dietary procedures and safety protocols.
- Performed daily cleaning duties such as sweeping floors and mopping surfaces.
- Maintained kitchen equipment and reported malfunctions to facility managers.
- Protected resident information, adhering to confidentiality practices.
- Reported hazardous conditions and incidents to supervisor.
- Followed meal guidelines for each resident, ensuring compliance with dietary needs.
Production Worker
Sara Lee
Storm Lake
10.2009 - 06.2010
- Collaborated with team members to ensure timely completion of production tasks.
- Followed safety guidelines to minimize risks and ensure a safe working environment.
- Maintained cleanliness and organization of work area to meet hygiene standards.
Production Worker
Tyson Fresh Meats Inc.
Storm Lake
05.2007 - 07.2007
- Maintained clean, safe work environment by adhering to safety protocols, contributing to overall workplace safety.
- Assisted in processing operations on the harvest floor, ensuring efficiency and safety.
- Used sharp knives in a safe manner to remove necessary parts from harvested hogs
- Executed detailed instructions from supervisors for daily tasks.
- Worked on harvest floor
Education
High School Diploma -
Storm Lake High School
Storm Lake, IASkills
- Proficient in computers
- Typing
- Using calculators
- Microsoft Office
- Working in a fast-paced environment
- Meeting deadlines
References
- Jessica Pleskonko, Palmer Candy Co., Accountant, (712) 899-8288, japlesko88@gmail.com, Friend
- Claudia Martinez, Tyson, Accounting Administrator 712-291-1284, Friend.
- Lupita De La Cruz, Lopez Foods, HR Generalist, 956-929-4995, Friend
Timeline
Accounting Administrator
Tyson Fresh Meats
05.2024 - Current
Accounting Associate
Tyson Fresh Meats Inc.
08.2018 - 05.2024
Customer Service Representative
MetaBank
06.2010 - 08.2018
Production Worker
Sara Lee
10.2009 - 06.2010
Dietary Aide
Methodist Manor Retirement Community
07.2008 - 09.2010
Production Worker
Tyson Fresh Meats Inc.
05.2007 - 07.2007
High School Diploma -
Storm Lake High School