Janny Monteiro
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hair Stylist
Janny Monteiro
04.2021 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
- Increased revenue through effective customer service and inventory management.
- Used social media platforms to promote salon and services.
- Developed a loyal clientele base by delivering high-quality hair braiding services with excellent attention to detail.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Processed payments, entering sales in register for prompt customer service.
Front Dest Receptionest
Spa27
08.2022 - 06.2023
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Answered phone promptly and directed incoming calls to correct offices.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
Team Member
KFC
02.2021 - 09.2021
- Supported successful marketing campaigns by promoting special offers and discounts to customers at the point of sale.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Upheld high standards of quality control by conducting routine checks on food items before serving, ensuring only excellent dishes reached customers'' tables.
- Achieved timely order fulfillment through effective multitasking during high-volume periods, streamlining kitchen processes for maximum productivity.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
Education
Business Management
Rhode Island College
Providence, RI05.2026
High School Diploma -
North Providence High School
North Providence, RI06.2022
Skills
- Marketing familiarity
- Schedule Management
- Creativity and Originality
- Customer Service
- Multi-Line Telephone Systems
- Verbal and written communication
- Customer and client relations
- Staff Management
Languages
Portuguese
Full Professional
Spanish
Full Professional
Timeline
Front Dest Receptionest
Spa27
08.2022 - 06.2023
Hair Stylist
Janny Monteiro
04.2021 - Current
Team Member
KFC
02.2021 - 09.2021
Business Management
Rhode Island College
High School Diploma -
North Providence High School
Similar Profiles
Violette TehViolette Teh
Audit Associate 1 at Baker Tilly Monteiro Heng PLTAudit Associate 1 at Baker Tilly Monteiro Heng PLT
Eugenio CruzEugenio Cruz
Fully Independent OSP Engineer Contractor/Project Manager at Rives Monteiro Engineering LLC.Fully Independent OSP Engineer Contractor/Project Manager at Rives Monteiro Engineering LLC.
ÉRICA MONTEIRO DOS SANTOSÉRICA MONTEIRO DOS SANTOS
Advogada Fundadora at ERICA MONTEIRO ADVOCACIAAdvogada Fundadora at ERICA MONTEIRO ADVOCACIA