Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie E. Charles

Kansas City 64130,MO

Summary

Results-focused Data Entry clerk dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

23
23
years of professional experience

Work History

Hair Stylist

Charles Beauty Biz
09.2019 - Current
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.

File Clerk

Internal Revenue Service, IRS
02.2006 - 09.2009
  • Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
  • Streamlined office operations with the timely distribution of important documents to relevant departments.
  • Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
  • Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
  • Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.

Information and Referral

Mid America Assistance Coalition
01.2001 - 06.2006
  • Enhanced client assessments by utilizing evidence-based practices and tools in the evaluation process.
  • Improved referral accuracy by collaborating closely with community partners to ensure appropriate service matches were made.
  • Streamlined documentation processes for increased efficiency in record-keeping and information sharing among team members.
  • Provided comprehensive case management services for clients, leading to better resource connections and overall wellness outcomes.

Education

Associate of Science - Cosmetology Instructor

Joyce Williams Cosmetology University
Kansas City, MO
09.1998

Associate of Applied Science - Fashion Merchandising

Penn Valley Community College
Kansas City, MO
05.1989

GED -

East High School
Kansas City, MO
06.1988

Associate of Arts - Cosmetology

Alladin Beauty College
Kansas City, MO
04.1978

Skills

  • Relationship Building and Management
  • Business Management
  • Customer Consultation
  • Marketing Familiarity

Timeline

Hair Stylist

Charles Beauty Biz
09.2019 - Current

File Clerk

Internal Revenue Service, IRS
02.2006 - 09.2009

Information and Referral

Mid America Assistance Coalition
01.2001 - 06.2006

Associate of Science - Cosmetology Instructor

Joyce Williams Cosmetology University

Associate of Applied Science - Fashion Merchandising

Penn Valley Community College

GED -

East High School

Associate of Arts - Cosmetology

Alladin Beauty College

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Stephanie E. Charles