Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jano Selwanes

Cumberland,RI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

NBIC
11.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.


Crew Member

Subway
08.2021 - 06.2023
  • Worked front counter, other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Cumberland Highschool
Cumberland, RI
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Payment Processing

Languages

Arabic
Native or Bilingual

Timeline

Customer Service Representative

NBIC
11.2023 - Current

Crew Member

Subway
08.2021 - 06.2023

High School Diploma -

Cumberland Highschool

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