Janona Abdurashidova
Marketing Manager
Bellevue,WA
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Overview
11
11
years of professional experience
1
1
Language
Work History
Social Media Manager
Enterpreneur
Bellevue, WA
11.2019 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Increased customer engagement through social media.
- Created actionable plans to grow and maintain followers through YouTube, TikTok and Instagram.
Technical Support Specialist
Blueprint Consulting Services
Bellevue, WA
02.2022 - 07.2022
- Managed and responded to customer support tickets (120 per day) within the performance guidelines.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Paraeducator, Special Education
Bellevue School District
Bellevue, WA
01.2018 - 02.2022
- Recorded observations and data regarding student progress.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Senior Customer Support Agent
Blueprint Consulting Services
Bellevue, WA
11.2015 - 06.2017
- Provided customer service support to large online gaming company.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Managed and coached up to 12 team members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Executive
Booking.com
Bellevue, WA
01.2014 - 10.2015
- Managed upset customers, conflicts and challenging situations via phone and emails.
- Assisted hotel partners with listing their properties on booking.com.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
Education
Associate of Applied Science - Computer Programming
Istanbul University
TurkeyAssociate of Applied Science - Executive Assistant
Renton Technical College
Skills
Strong problem solving and critical thinking capabilityComfortable using computers and can perform initial level troubleshooting of computer/network issuesHave a customer focus mindset - career orientation towards customer serviceExcellent organizational skills and attention to detail
Excellent time management skills with proven ability to meet deadlines
Microsoft Office Suite or related softwareSocial Media Management
Online marketing strategies
Progress monitoring
Problem-Solving
Timeline
Technical Support Specialist
Blueprint Consulting Services
02.2022 - 07.2022
Social Media Manager
Enterpreneur
11.2019 - Current
Paraeducator, Special Education
Bellevue School District
01.2018 - 02.2022
Senior Customer Support Agent
Blueprint Consulting Services
11.2015 - 06.2017
Customer Service Executive
Booking.com
01.2014 - 10.2015
Associate of Applied Science - Computer Programming
Istanbul University
Associate of Applied Science - Executive Assistant
Renton Technical College