Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janoris Figueroa

Camden

Summary

Hardworking and passionate job seeker with strong organizational and communication skills eager to secure an entry-level position. I have very strong comprehension skills along with communication and customer service skills.

Overview

4
4
years of professional experience

Work History

Claims Intake Specialist

Loftus Adjustments-Remote
11.2022 - Current
  • Adhered to strict confidentiality protocols when handling sensitive personal information
  • Answered questions from policyholders regarding the status of their claims or any additional documentation required for processing purposes
  • Demonstrated strong organizational skills while managing incoming calls, emails and faxes related to claims intake
  • Resolved customer inquiries and complaints in a professional manner, utilizing effective problem-solving techniques

Concierge

Dream Home Roofers-Voorhees, NJ
03.2022 - 08.2022
  • Input all customer and project information into salesforce (CRM)
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Mortgage Loan Coordinator

Home Point Financial-Remote
02.2021 - 03.2022
  • Monitored pipeline by communicating with underwriters and processors
  • Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications
  • Implemented quality control measures to ensure accuracy and compliance with industry regulations throughout the loan process.

Education

High school diploma -

Camden County Technical School - Sicklerville, NJ
Sicklerville, NJ
06.2019

Skills

  • CRM
  • Attention to detail
  • Claims analysis
  • Fannie Mae and Freddie Mac
  • Insurance regulations
  • Analytical skills
  • Time management
  • Data entry
  • Loan processing proficiency
  • Hospitality service expertise

Timeline

Claims Intake Specialist

Loftus Adjustments-Remote
11.2022 - Current

Concierge

Dream Home Roofers-Voorhees, NJ
03.2022 - 08.2022

Mortgage Loan Coordinator

Home Point Financial-Remote
02.2021 - 03.2022

High school diploma -

Camden County Technical School - Sicklerville, NJ

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Janoris Figueroa