Summary
Overview
Work History
Education
Skills
Timeline
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Jan Pierre Villacres

New York,NY

Summary

Highly competent Sales & Operations leader with extensive customer service and sales experience. Motivated by providing the best customer experience possible and building operational culture.

Overview

8
8
years of professional experience

Work History

Regional Operations Lead

Tesla
New York, NY
03.2020 - Current
  • Recruited and trained roughly 25 new employees each quarter For the New York & New Jersey Market.
  • Learned and refined scalable delivery processes for high volume delivery centers.
  • Launched and managed a virtual operations team of 15 people that caters to roughly 40% of customers for the Northeast territory that has been able to meet and exceed metrics.
  • Developed and pioneered new systems to measure previously untraceable KPI's which are now implemented in the North East region.
  • Created relationships with business partners to trade best practices and create collaboration to improve region

Account Manager

Apple Inc.
New York, NY
11.2016 - 10.2019
  • Planned quarterly reviews, onsite visits and training events to strengthen brand initiatives and maximize outreach to new & existing business. Clients such as: Delta Airlines, XO Group, Time USA, Conde Nast, Blackboard Insurance, Rumble Boxing, and Tommy John.
  • Managed and lead the team to sales goals of $4.2 million per quarter
  • Leveraging interpersonal communication skills and product knowledge to cultivate and secure new & existing customer relationships
  • Monitoring weekly sales and creating weekly reports for senior leadership and market directors to inform them of operational processes
  • Visiting customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
  • Using CRM to maintain company database with essential account and sales information
  • Conducting on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Account Executive

Quirola Group
New York, NY
02.2014 - 11.2016
  • Created strategies and sales objectives to support growth on the East Cost
  • Identified key decision makers of target companies by use of prospecting tools
  • Worked closely with account management Team to service, maintain, renew and up-sell to current clients
  • Consistently met/exceeded quarterly sales goals, totaling over 1.2 million between existing clients and new business
  • Developed and worked a pipeline of potential and existing clients to produce accurate forecasts.

Education

Bachelor of Science - International Relations

City College of New York
New York, NY
05.2016

Skills

  • Salesforce
  • Google Suite
  • Revenue generation
  • LinkedIn Sales Navigator
  • Medallia NPS
  • ENGAGE CRM
  • KRONOS Schedule Management
  • Account development
  • Market Research
  • Business Development
  • Recruitment/Staffing

Timeline

Regional Operations Lead

Tesla
03.2020 - Current

Account Manager

Apple Inc.
11.2016 - 10.2019

Account Executive

Quirola Group
02.2014 - 11.2016

Bachelor of Science - International Relations

City College of New York

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Jan Pierre Villacres