Natalie Will
Aurora,IL
Summary
Operations professional with strong grasp of process optimization, strategic planning, and project management. Known for effective team collaboration and delivering consistent results in dynamic environments. Adept at improving operational efficiency, managing cross-functional teams, and adapting to evolving business needs. Recognized for leadership, problem-solving abilities, and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Operations Lead
Guidepost Global Education
07.2024 - Current
- Partnered closely with School Leaders across the Illinois region to develop a deep understanding of operational systems, policies, and best practices, providing ongoing guidance and support.
- Oversaw health, safety, and operational compliance initiatives to ensure all campuses maintained high standards and adhered to state licensing requirements.
- Managed regional tuition billing operations, ensuring accurate invoicing, account maintenance, and tuition collection practices across multiple campuses.
- Trained and supported School Leaders on enrollment, billing, and financial procedures to promote accuracy, consistency, and exceptional family service.
Assistant Head of School
Guidepost Montessori
11.2023 - 07.2024
- Prioritized staff support to foster a mutually supportive environment.
- Dedicated to cultivating a positive workplace culture and boosting staff morale.
- Collaborates with families to ensure optimal experiences for their children.
- Proficient in utilizing Salesforce and Microsoft office Suite, including Excel, Word, and PowerPoint. Demonstrates exceptional communication abilities.
Lead Toddler Guide
Guidepost Montessori
09.2021 - 11.2023
- Fostered a high-quality learning environment that promotes learning, calmness, and fun.
- Builds quality trusting relationships with parents.
- Efficiently multitasks and provides help and support anywhere needed on campus.
Event Server
Coopers Hawk
02.2021 - 05.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Event Ambassador
Top Golf
03.2018 - 01.2021
- Fostered enjoyable event atmosphere through friendly guest interactions.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a warm, welcoming environment for all staff and guests.
Education
Associate of Early Childhood Education - Early Childhood Education
Waubonsee College
Aurora, IL07.2024
Associate of General Studies - General Studies
College of DuPage
Glen Ellyn, IL12.2021
Skills
- Conflict Management
- Team Coaching
- Customer Service
- Curriculum Development
- Early Childhood Education
- Organizational Skills
- Communication Skills
- Service-Oriented Prioritization
- Salesforce
- Operational Efficiency
- Motivational Attitude
Certification
- Food Handler Certification
- CPR Certification
Timeline
Regional Operations Lead
Guidepost Global Education
07.2024 - Current
Assistant Head of School
Guidepost Montessori
11.2023 - 07.2024
Lead Toddler Guide
Guidepost Montessori
09.2021 - 11.2023
Event Server
Coopers Hawk
02.2021 - 05.2022
Event Ambassador
Top Golf
03.2018 - 01.2021
Associate of General Studies - General Studies
College of DuPage
Associate of Early Childhood Education - Early Childhood Education
Waubonsee College
Additional information
DCFS IL Director Qualified