Jansen Penman
Lexington,KY
Summary
Dependable professional with experience in client support, security, retail management, and skilled labor. Demonstrated ability to assist clients daily, ensure safety at large events, and manage store operations. Strong communication, problem-solving, and customer service skills developed through supporting diverse individuals and maintaining high standards in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Security Officer
Oakview Group
Lexington-Fayette, KY
02.2025 - Current
- Secured entry points and verified credentials for guests, staff, and vendors to prevent unauthorized access.
- Patrolled Oak View Group venues to maintain safety and enforce access protocols.
- Managed crowd control and entrance monitoring at Rupp Arena and Opera House to ensure safety during events.
- Monitored surveillance systems and reported suspicious activity to supervisors.
Peer Support Specialist
Stepping Stones LLC
Lexington-Fayette, KY
02.2025 - Current
- Assisted clients with morning routines, provided transportation to appointments, and addressed their needs.
- Supported Stepping Stones clients through recovery planning and daily peer coaching.
- Facilitated peer support groups focused on coping skills, wellness, and relapse prevention.
- Listened to client concerns and provided empathetic guidance during crisis moments.
General Laborer
Sanders Remodeling
Lexington, KY
03.2024 - 02.2025
- Remodeled houses for realtors. Replaced floors, hung drywall and even converted garages into bedrooms and kitchens.
- Supported Sanders Remodeling crews with demolition and job site preparation.
- Loaded, unloaded, and organized lumber, drywall, and remodeling materials.
- Operated hand tools and power tools for repair and installation work.
Pipe Handler
Stephens Pipe & Steel
Russell Springs, KY
02.2021 - 12.2022
- Hung pipe to facilitate efficient workflow in production., wrapped finished pipe filling orders, painted pipe.
- Loaded and unloaded steel pipe, fencing, and materials for Stephens Pipe & Steel orders.
- Moved inventory across yard, dock, and storage areas using forklifts and pallet jacks.
- Inspected pipe bundles for damage, defects, and proper product identification.
Retail Store Manager
Jerry's Convenient Mart
Lancaster, CA
11.2016 - 04.2020
- Streamlined checkout processes to enhance convenience for customers and encourage repeat business.
- Managed daily convenience mart operations and staff schedules
- Trained associates on customer service, cash handling, and store policies
- Monitored inventory levels and restocked shelves, coolers, and display cases
Fence Laborer
Herb Geddes Fence Co
Nicholasville, KY
07.2009 - 11.2015
- Constructed custom fences for clients, delivering high-quality craftsmanship that enhanced customer satisfaction.
- Installed chain-link, wood, and vinyl fencing for Herb Geddes Fence Co projects.
- Dug post holes and set fence posts using hand tools and power augers.
- Mixed concrete and aligned posts for stable fence foundations.
Education
High school diploma -
Garrard County High School
Lancaster, KYSkills
- Access control
- Safety monitoring
- Emergency response
- Crisis response
- Surveillance techniques
- Incident reporting
- Communication skills
- Crowd management
- Emergency procedures
- Safety protocols
- Risk assessment
- Client safety
- Recovery peer support
- Complaint handling
- Complaint resolution
- Customer service
- Customer follow-up
- Intake
- Paperwork processing
- Case documentation
- Appointment coordination
- Data entry
- Record keeping
- Communication skills
- Effective communication
- Conflict management
- Conflict resolution
- Conflict de-escalation
- Active listening
- Problem solving
- Problem-solving aptitude
- Team collaboration
- Organizational skills
- Time management
- Time management abilities
- Multitasking
- Quality assurance controls
- Social perceptiveness
- Leadership
- Supervising experience
- Mentoring
- Microsoft Office
- Computer skills
- Computer literacy
- Phone etiquette
- Phone etiquette
- Record keeping
- Client engagement
- Multitasking
- Social perceptiveness
- Time management abilities
Timeline
Security Officer
Oakview Group
02.2025 - Current
Peer Support Specialist
Stepping Stones LLC
02.2025 - Current
General Laborer
Sanders Remodeling
03.2024 - 02.2025
Pipe Handler
Stephens Pipe & Steel
02.2021 - 12.2022
Retail Store Manager
Jerry's Convenient Mart
11.2016 - 04.2020
Fence Laborer
Herb Geddes Fence Co
07.2009 - 11.2015
High school diploma -
Garrard County High School