JANSKI GLENN
Winston Salem
Summary
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records with confidentiality. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.
Overview
13
13
years of professional experience
Work History
Patient Service Coordinator
Novant Health
Kernersville, NC
03.2026 - Current
- Coordinate patient appointments and manage scheduling across multiple departments to enhance service delivery.
- Streamline patient intake processes, improving efficiency and reducing wait times for services.
- Facilitate communication between patients, providers, and insurance companies to resolve inquiries effectively.
Patient Service Representative III Lead
Atrium Health Wake Forest Baptist
Winston Salem, NC
05.2022 - 02.2026
- Gathered accurate insurance information, including patient financial liability, past due amounts, generate estimates and complete the pre-registration process for patient accounts. Verified and updated patient demographics with precision and attention to detail.
- Developed comprehensive training programs for new hires to teach skills that are beneficial for their professional development.
- Coordinated complex schedules for multiple physicians, specialists, and healthcare teams in a fast-paced medical environment.
Intake Specialist
Adapt Health
Remote
10.2021 - 05.2022
- Assisted clients in completing intake forms and documentation, ensuring all necessary data was collected and entered in the system.
- Communicated with referral sources and physicians to ensure timely completion of documentation.
- Provided timely assistance to callers, addressing inquiries effectively.
Medical Receptionist/ Staffing Coordinator
Old Vineyard Behavioral Health Services
Winston-Salem, NC
07.2018 - 08.2021
- Enhanced visitor experience by warmly greeting callers and visitors, directing them appropriately.
- Maintained a friendly and welcoming environment conducive to patient care.
- Directed daily staffing needs while coordinating with management and external agencies as required.
Customer Service Representative
United Healthcare
Remote
06.2020 - 12.2020
- Verified dental benefits and supported open enrollment processes.
- Provided guidance to providers and members on company policies and procedures.
- Resolved customer concerns promptly while adhering to privacy regulations.
Office Manager
Winston-Salem Tees
Winston-Salem, NC
10.2016 - 05.2020
- Addressed customer concerns and inquiries, ensuring satisfaction with products and services.
- Managed daily office operations, ensuring efficient workflow and seamless coordination between departments.
- Coordinated office maintenance and troubleshooting, ensuring a clean and safe work environment for all employees.
Phone Interviewer
Bellomy Research
Winston-Salem, NC
01.2014 - 06.2015
- Conducted interviews with clients to obtain required information to determine eligibility.
- Organized pertinent data concerning the client’s family.
- Upheld company dialing standards and ensured confidentiality of all collected data.
Customer Service Representative
AON Hewitt
Winston-Salem, NC
09.2013 - 01.2014
- Expedited and documented account updates regarding benefit changes and health insurance policies.
- Promptly responded to general internal and external inquiries via telephone, mail, e-mail, and fax.
- Cross-trained employees and provided back-up for other customer service representatives when needed.
Education
Diploma -
Parkland High School
Winston Salem, NC06-2006
Skills
- Skilled Collaborator
- Time management
- Solutions Oriented professional
- Rapid and Adaptive
- High Achiever
- Microsoft Suite
- HIPAA compliance
- Payment processing
- Intake assessment
- Referral coordination
- Administrative support
- Filing and data archiving
- Scheduling Coordination
- Electronic Health Records (EHR)
- Patient Appointment Management
- Data Entry Expertise
- Medical Terminology Knowledge
- Multi-Tasking Efficiency
- Task Prioritization
- Management
- Follow-up care coordination
Timeline
Patient Service Coordinator
Novant Health
03.2026 - Current
Patient Service Representative III Lead
Atrium Health Wake Forest Baptist
05.2022 - 02.2026
Intake Specialist
Adapt Health
10.2021 - 05.2022
Customer Service Representative
United Healthcare
06.2020 - 12.2020
Medical Receptionist/ Staffing Coordinator
Old Vineyard Behavioral Health Services
07.2018 - 08.2021
Office Manager
Winston-Salem Tees
10.2016 - 05.2020
Phone Interviewer
Bellomy Research
01.2014 - 06.2015
Customer Service Representative
AON Hewitt
09.2013 - 01.2014
Diploma -
Parkland High School
Specialties
- Orthopedics
- Fracture Prevention
- Spine
- Rheumatology
- Neuro Therapy
- Occupational Therapy
- Physical Therapy
- Pediatric Therapy