Jantzen Pacheco
Small Business Manager - Atlantic
Maryland
Summary
Reliable and upbeat Small Business Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about products, plans and promotions. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Small Business Manager
Victra
Atlantic, Baltimore
01.2020 - Current
- Generated and developed leads, using salesforce, RQ to acquire more clients.
- Collaborated with managers to open and grow new logos.
- Managed daily operations related to small business, orchestrating forward-thinking strategies to accomplish profit goals.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Identified and qualified customer needs and negotiated and closed deals with high success rate.
Solution Specialist
Verizon Wireless
Baltimore, Maryland
04.2014 - 12.2019
- Improved overall progress through working closely with staff members and streamlining processes.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Sales Representative
Verizon Authorized Retailer A Wireless
Annapolis, Maryland
12.2011 - 06.2013
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
High School Diploma -
Catonsville High School
Baltimore, MD 01.2006 - 01.2009
The Community College of Baltimore County
Catonsville, MD 01.2009 - 07.2011
Skills
Technical Skills
Coaching and mentoring
Lead Management
Business Development
Relationship building
Staff training/development
Additional Information
- WINNER’S CIRCLE , 2015 In recognition of you outstanding performance Leaders of the Business Edge Certificate of Achievement Overall Retail Leaderboard Ranking Highest ranked rep in our store Certificate of Achievement Net Activations 55 Gross Adds for the month
Certification
Indirect Agent Compliance Training - Verizon
Timeline
Fraud Prevention for Indirect- Verizon
01-2022
Business 360 Ordering - Verizon
05-2021
Indirect Agent Compliance Training - Verizon
04-2021
Small Business Manager
Victra
01.2020 - Current
Solution Specialist
Verizon Wireless
04.2014 - 12.2019
Sales Representative
Verizon Authorized Retailer A Wireless
12.2011 - 06.2013
The Community College of Baltimore County
01.2009 - 07.2011
High School Diploma -
Catonsville High School
01.2006 - 01.2009