January Liatti
Phoenix
Summary
Dynamic professional with a proven track record at TTEC, excelling in customer relationship management and claims processing. Recognized for achieving high customer satisfaction scores, I leverage strong problem-solving abilities and effective communication to enhance service quality and foster positive client relationships. Committed to delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant
DesertSkye LLC
phoenix
05.2023 - Current
- Coordinated travel arrangements and itineraries for staff members effectively.
- Managed correspondence and promptly addressed inquiries to ensure effective communication.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Utilized payroll software to generate reports and maintain financial accuracy.
- Managed all payments processing, invoicing and collections tasks.
Independent Contractor
Lyft
01.2017 - Current
- Achieved a perfect driving record with zero accidents over multiple years.
- Managed drive times, schedules, and mapping software to ensure timely and safe transportation for customers.
- Maintained positive environment for passengers, delivering exceptional customer service.
Insurance Customer Service Representative
TTEC - Blue Shield of California
08.2020 - 03.2023
- Handled incoming customer calls to address inquiries and provide assistance.
- Assisted customers with claims processes and documentation requirements.
- Educated clients on policy features and coverage options effectively.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Handled escalated issues with professionalism and empathy, ensuring customer concerns were addressed effectively.
- Achieved high ASAT scores (9-10 on surveys) consistently each month to reflect customer satisfaction.
- Facilitated payment processing for premium payments and renewals.
- Maintained accurate records of customer interactions and transactions.
- Retained strong medical terminology understanding in an effort to better comprehend procedures.
Enrollment Coordinator
UEI
10.2019 - 04.2020
- Processed and completed enrollment applications, contributing to astreamlined admissions workflow.
- Addressed inquiries from current and prospective students regarding admission requirements.
- Contacted applicants through social media, text, and phone to provide timely updates.
- Ensured that all documents were properly completed before submission.
- Answered questions and responded to inquiries to deliver a high level of service to students.
Education
Graduated - general studies
Moon Valley High School
01.2002
Certification - Customer Service and Leasing
Camden University
Skills
- Customer relationship management
- Claims processing
- Document management
- Data entry
- Email correspondence
- Task management
- Meeting scheduling
- Multi-line systems
- Reporting skills
- Computer skills
- Problem-solving
- Professional demeanor
References
Professional References Available Upon Request
Search Keywords
- Customer Service
- Incoming calls
- Collections
- Billing
- Account management
- Logistics
- Independent sales
Timeline
Assistant
DesertSkye LLC
05.2023 - Current
Insurance Customer Service Representative
TTEC - Blue Shield of California
08.2020 - 03.2023
Enrollment Coordinator
UEI
10.2019 - 04.2020
Independent Contractor
Lyft
01.2017 - Current
Graduated - general studies
Moon Valley High School
Certification - Customer Service and Leasing
Camden University