Janvee Patel
Summary
Resourceful IT Technical Support Intern known for highly productive and efficient task completion. Skills in troubleshooting, network management, and software installation ensure effective resolution of technical issues. Excel at communication, teamwork, and problem-solving, excelling in fast-paced environments where these soft skills are crucial to success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Old Bridge High School
Matawan, NJ
09.2023 - 06.2024
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Oversaw daily performance of computer systems.
- Upgraded existing hardware components as per company needs.
- Recorded and resolved issues, escalating those that required support to professionals.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Web Design Intern
Girls Who Code Summer Immersion Program
06.2022 - 08.2022
- Developed interactive elements such as slideshows, galleries, contact forms.
- Conducted backups of Web files to local directories to prevent data loss.
- Collaborated with developers to ensure that all design elements were properly implemented into HTML and CSS code.
- Built custom WordPress themes from scratch based on provided designs and specifications.
Military Cyber Security Student
University of Colorado at Colorado Springs
06.2022 - 08.2022
- Monitored network traffic to detect any malicious activities or unauthorized access attempts.
- Learned about latest security threats from blogs and online publications.
- Analyzed existing IT systems to identify areas where additional security measures could be applied.
- Worked closely with fellow security personnel to remedy and alleviate technology issues.
Education
Bachelor of Science - Computer Science
Rutgers University
New Brunswick, NJSkills
- Software updates
- Application support
- Printer support
- Help desk experience
- Linux administration
- Windows administration
- Virtualization technologies
- VoIP support
- Hardware configuration
- Device management
Certification
- JavaScript
- Python
- Cascading Style Sheets
- HTML
Accomplishments
- Executive Officer at a non-profit organization dedicated to empowering young women in STEM and advancing gender equity in AI.
Timeline
IT Technical Support Intern
Old Bridge High School
09.2023 - 06.2024
Web Design Intern
Girls Who Code Summer Immersion Program
06.2022 - 08.2022
Military Cyber Security Student
University of Colorado at Colorado Springs
06.2022 - 08.2022
Bachelor of Science - Computer Science
Rutgers University
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