Janvier Adams
Chester
Summary
Dynamic professional with strong customer service and problem-solving skills. Proven ability to enhance guest satisfaction and streamline operations in hospitality settings.
Detail-oriented front desk agent with experience in guest services and administrative support. Skilled in cash handling and resolving guest inquiries promptly, ensuring a welcoming environment and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Staybridge Suites Hotel
Wilmington, DE
07.2025 - Current
- Greeted guests warmly, ensuring a positive first impression upon arrival.
- Managed check-in and check-out processes efficiently using property management software.
- Responded to guest inquiries promptly, providing information on hotel services and local attractions.
- Handled reservations and modified bookings, maintaining accurate records in the system.
- Assisted in resolving guest complaints, enhancing overall satisfaction through effective problem-solving.
- Monitored lobby area for cleanliness and organization, promoting a welcoming environment.
- Processed payments accurately, ensuring compliance with financial procedures and policies.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Administrative Assistant
Express Employment
Aston Mills, PA
10.2024 - 07.2025
- Coordinated schedules and meetings for multiple executives, ensuring efficient time management and prioritization.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Streamlined office procedures, resulting in improved workflow and reduced processing times.
- Managed correspondence and communication between departments to facilitate collaboration and information sharing.
Customer Service Representative
Amazon
Bear, DE
02.2019 - 10.2023
- Resolved customer inquiries and issues effectively through various communication channels.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Trained new team members on best practices for customer engagement and service excellence.
- Streamlined complaint resolution process, reducing response time significantly.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Chester High School
Chester, PASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Administrative skills
- Front office support
- File management
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Staybridge Suites Hotel
07.2025 - Current
Administrative Assistant
Express Employment
10.2024 - 07.2025
Customer Service Representative
Amazon
02.2019 - 10.2023
High School Diploma -
Chester High School