Janya Browm
Jacksonville,US
Summary
Experience in delivering friendly customer service using developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player, Trained in operating cash register and serving customers. Goes above and beyond to serve guests and promote loyalty. Willing to learn new skills in order to advance.
Overview
2
2
years of professional experience
Work History
Warehouse Picker
Amazon
Jacksonville, FL
06.2024 - 08.2024
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
Customer Service Representative
Concentrix
Jacksonville
08.2023 - 04.2024
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Provide inbound customer support
- Help customers resolve technical issues
- Ensure the appropriateness of social media content
- Deliver expert customer experiences with a smile.
Crew Member
Wendy's
Jacksonville
06.2022 - 08.2023
- Maintain upkeep of lobby, front counter, and restrooms neatly and cleanly throughout shift by mopping, sweeping and restocking of supplies
- Serve food quickly and efficiently for positive guest experience
- Greet customers in a courteous and professional manner with a positive attitude
- Operate cash register to balance and calculate transactions accurately for drive-thru and front counter
- Resolve any customer issue without consulting a manager as necessary
- Voluntarily train new hires on job functions as needed.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2023
Skills
- Customer service
- Time Management
- Teamwork and Collaboration
- Communication
- Self-Management
- Great Listener
Timeline
Warehouse Picker
Amazon
06.2024 - 08.2024
Customer Service Representative
Concentrix
08.2023 - 04.2024
Crew Member
Wendy's
06.2022 - 08.2023
High School Diploma -
Englewood High School