Ja’Nya Dismukes
Mascoutah,IL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Hostess
Bella Milano
02.2023 - 12.2023
- Contact - 618-624-0700
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Kennel Technician
Country Estate Kennel
10.2022 - 12.2022
- Contact - 618-632-8008
- Provided care for over 200 high maintenance dogs and cats, sustaining their health and ensuring all of their needs are met
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored the health of animals and reported any changes or concerns to a supervisor
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
Crew member
Cold Stone Creamery
08.2021 - 12.2021
- Contact Number: (618) 622-0044
- Maintained high standards of customer service during high-volume, fast-paced environments
- Developed a better understanding of how to execute, understand, and maintain complex recipes and tasks.
- Ensured accurate order fulfillment with diligent attention to details while assembling orders.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Smoothie Barista
Smoothie King
04.2021 - 08.2021
- Contact Number: (618) 416-5150
- Prepared menu items to guarantee customer satisfaction and food safety
- Handled financial transactions with accuracy and efficiency from customers while providing courteous customer service
- Provided a positive first impression by greeting customers as they entered the store and offered them help if needed
- Improved customer satisfaction by crafting delicious and visually appealing smoothies tailored to individual preferences.
- Assisted in the development of new smoothie recipes for menu expansion and increased sales.
Education
No Degree - Psychology
McKendree University
Lebanon, IL05.2027
High School Diploma -
Mascoutah High School
05.2023
Skills
- Time management
- Verbal and written communication
- Adaptability
- Emotional Intelligence
- Collaborative work skills
- Customer Service
- Team Collaboration
- Greeting guests
Accomplishments
- High Honor Roll – Mascoutah High School, October 2022
- High Honor Roll – Mascoutah High School, March 2022
Timeline
Hostess
Bella Milano
02.2023 - 12.2023
Kennel Technician
Country Estate Kennel
10.2022 - 12.2022
Crew member
Cold Stone Creamery
08.2021 - 12.2021
Smoothie Barista
Smoothie King
04.2021 - 08.2021
No Degree - Psychology
McKendree University
High School Diploma -
Mascoutah High School
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