Ja'Nya Smith
Jackson,GA
Summary
I am an enthusiastic and experienced medical front desk, or customer service professional looking to leverage my leadership and problem-solving skills as either an customer service representative or front desk/ office positions. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. I am confident that my expertise in both relations and conflict resolution make me an ideal candidate for this role.
Overview
7
7
years of professional experience
Work History
Receptionist
Creative Focus Studios
Jackson , GA
2023.02 - 2023.12
- Warmly welcomed 20-30 guest per shift by directing them to their destination if they ask and not sure about.
- Managed 3 phone lines and facilitated over 15+ calls/ day with clients, vendors, and staff.
- Maintained an organized, clean, professional work space and waiting area.
- Provided excellent customer service with a helpful and friendly attitude.
- Provided administrative and clerical support via EMR systems and Microsoft Excel.
- Coordinated pick up and delivery of express mail services, unpacking inventory, and stocked supplies
Medical Front Desk Specialist
Highpoint Family Practice
McDonough , GA
2019.10 - 2022.07
- Manage/ greet patients inquiries and appointments, resulting in streamlined scheduling procedures, reduced patients wait times if possible and improved overall satisfaction.
- Facilitate smooth front desk operations by verifying insurance cards/ scan IDs information and managing patient records, contributing to a seamless patient experience and error free biling processess.
- Implemented a proactive communication system that reminded patients of upcoming appointments, leading to a significant reduction in patient no shows.
- Maintain and organize a confidential filing system of 250+ patients daily. Stock or restock things that needed in between times.
Customer Care Representative
Moses Home Care Agency INC.
Flovilla , GA
2016.09 - 2018.10
- Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
- Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
- Meet and exceed daily productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction scores.
Education
High School Diploma -
Jackson High School
Jackson, GASkills
- Data Entry
- Scheduling
- File Management
- Clerical Support
- Verbal and Written Communication
- Certified Microsoft Office Specialist
- Recordkeeping and Bookkeeping
- Scheduling Appointments
- Appointment Confirmation
- Office Administration
- Problem-Solving Skills
Timeline
Receptionist
Creative Focus Studios
2023.02 - 2023.12
Medical Front Desk Specialist
Highpoint Family Practice
2019.10 - 2022.07
Customer Care Representative
Moses Home Care Agency INC.
2016.09 - 2018.10
High School Diploma -
Jackson High School
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