Janyah Haggans
Tampa
Summary
Results-driven Customer Service Specialist with a proven track record in achieving measurable outcomes in customer satisfaction. Expertise in prioritizing tasks and multitasking effectively in high-pressure environments. Recognized for resolving escalated support issues and fostering strong client relationships. Committed to enhancing customer experiences and contributing to overall business success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
KGCCO
10.2025 - 04.2026
- Handle high volume of inbound calls
- Help pick health insurance plans
- EX- Blue Cross, Blue Shield, Ambetter, Oscar, etc
- Resolve customers' concerns, complaints, and issues
- Changing insurance plans
- Follow Call Center Scripts
- Maintained accurate records of customer interactions and transactions for reference.
- Enhanced customer satisfaction by effectively addressing concerns and complaints promptly.
- Respond to inquiries in person, by phone, and via email.
Human Resources/Guest Services
Disney World
05.2025 - 10.2025
- Supported daily HR operations, including onboarding, employee relations
- Assisted in recruitment efforts by screening applications. Scheduling interviews and supporting the hiring process
- Provided guidance to employees and leaders on policy interpretation, conflict resolution
- Resolve technical issues
- maintain office supplies inventory for front desk and common areas
- Handling money – Refunds and doing end counts to turn the money in
- Assigned to support departmental and agency goals
- Linking Account to add points and payment methods
- Provide clerical support, such as filing, photocopying, scanning, and data entry.
Customer Service Representative II/ Auditor
Adecco
11.2023 - 04.2024
- Handle all inbound and outbound calls, assisting customers with payments, account updates, and issues
- Utilized Talk desk, Excel, and Word documents to manage customers interaction.
- Analyze, report, and prioritize
- Conducted Quality control by listening to calls and grading them for QA purposes.
- Review claims to ensure timely payment from payers
- Educate members on different payment options
- Update the customer's payment methods
- Verify and validate the customer's demographic information
- Resolve all issues and concerns
- Linking accounts, transferring funds
Customer Service Representative
JCPenney
10.2020 - 07.2022
- Addressed customer complaints and inquiries via chat box and inbound calls.
- Resolve customers' concerns
- Assist customers with online orders, provide order details, and tracking updates.
- Review and verify customers' mailing addresses and contact information
- Process online payments
- Records of customer interactions and transactions through data entry.
- Process customers' refunds
- Process and expedite delivery orders
- Update customers' payment methods & info.
- Resolve issues, stay informed about policy changes, and escalate concerns as necessary.
Education
High School Diploma -
Gaither High School
Tampa, FL06-2021
Skills
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Order processing
- Documentation
- Quality control
- Live chat support
Timeline
Customer Service Representative
KGCCO
10.2025 - 04.2026
Human Resources/Guest Services
Disney World
05.2025 - 10.2025
Customer Service Representative II/ Auditor
Adecco
11.2023 - 04.2024
Customer Service Representative
JCPenney
10.2020 - 07.2022
High School Diploma -
Gaither High School