Janychelle Concepcion
Haines City,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Manager's
Mc Donalds CORP
Davenport, FL
04.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Trained employees on additional job positions to maintain coverage of roles.
CASHIER
Amscot
Lake Wales, FL
08.2022 - 01.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL05-2019
Skills
- Customer Engagement
- Relationship Building And Management
- Customer Relationship Management
- Leadership And Task Delegation
- Cash Management
- Customer Service
- Cashier
Languages
Spanish
Professional
Timeline
Manager's
Mc Donalds CORP
04.2023 - Current
CASHIER
Amscot
08.2022 - 01.2023
High School Diploma -
Haines City Senior High School
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