Janynn Ramos
Park Hills,MO
Summary
Hardworking manager/server with proven relationship-building and time management skills. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Seeking to transition into the Recovery/Counseling field.
Overview
17
17
years of professional experience
Work History
Manager/Server
Catfish Kettle
Farmington, Missouri
06.2018 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
Trainer/Server
Applebee's Grill + Bar
Mayfield, Kentucky
02.2016 - 01.2018
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Instructed new staff members on food handling procedures and service techniques.
- Explained goals and expectations required of trainees.
Shift Leader/Server
Coconuts Seafood Bar & Grille
Fort Lauderdale, Florida
03.2007 - 04.2014
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
Education
Bachelor of Science - BS: Psychology: Addictions & Recovery
Liberty University
Lynchburg, VA04-2025
High School Diploma -
Hollywood Hills High School
Hollywood, FL02-2000
Skills
- Performance Management
- Workforce Management
- Complex Problem-Solving
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Cross-Functional Teamwork
- Time Management
Timeline
Manager/Server
Catfish Kettle
06.2018 - Current
Trainer/Server
Applebee's Grill + Bar
02.2016 - 01.2018
Shift Leader/Server
Coconuts Seafood Bar & Grille
03.2007 - 04.2014
Bachelor of Science - BS: Psychology: Addictions & Recovery
Liberty University
High School Diploma -
Hollywood Hills High School
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