Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janyra Willis

Philadelphia,PA

Summary

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Experienced in handling inquiries providing solutions, ensuring customer satisfaction. Recognized for patience, empathy, and creative positive interactions with every customer.

Overview

6
6
years of professional experience

Work History

Call Center Representative

TruGreen
Philadelphia, Pennsylvania
05.2024 - 01.2026
  • Managed high volume of inbound customer calls, addressing service inquiries and scheduling appointments efficiently.
  • Identified customer needs and promoted relevant products and services, enhancing customer satisfaction.
  • Achieved individual and team performance goals through collaborative efforts.

Cashier

Sams club
Willow Grove, Pennsylvania
06.2023 - 12.2023
  • Assisted members with purchases, returns, and account management while delivering excellent customer service.
  • Operated registers and processed transactions accurately. Stocked merchandise, maintained product displays, and supported inventory tasks.
  • Helped manage customer flow during peak hours to improve store efficiency. Maintained cleanliness and safety standards.

Machine Operator

OFS Fitel LLC
Carrollton, Georgia
08.2021 - 04.2023
  • Construction of fiberglass cables while operating heated machines. Operating warehouse equipment and working on the betterment of sales and production.
  • Operated machinery to ensure smooth production flow in a fast-paced environment.
  • Followed standard operating procedures to minimize product defects during production runs.
  • Maintained cleanliness and organization of work areas to promote safety standards.

Floor Associate

Lush Fresh Handmade Cosmetics
Philadelphia, Pennsylvania
09.2019 - 03.2021
  • Participated in inventory management by restocking shelves and tracking product availability.
  • Handled cash transactions accurately at the point of sale system.
  • Engaged customers through interactive demonstrations of products and promotions.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Education

High School Diploma -

Upper Darby High School
Lansdowne, PA
06-2017

Skills

  • Call management
  • Customer service
  • Appointment scheduling
  • Transaction processing
  • Sales promotion
  • Product demonstration
  • Resolving issues
  • Performance improvement
  • Team collaboration
  • Time management
  • Training experience
  • Relationship building

Timeline

Call Center Representative

TruGreen
05.2024 - 01.2026

Cashier

Sams club
06.2023 - 12.2023

Machine Operator

OFS Fitel LLC
08.2021 - 04.2023

Floor Associate

Lush Fresh Handmade Cosmetics
09.2019 - 03.2021

High School Diploma -

Upper Darby High School
Janyra Willis