Janysha Ferguson

At Menards I worked in the paint department helping customers as a sales representative select paints, colors and stains for their home. operating mixing machine and going up and down 20 flight steps for overstock. Filling and facing 3 department’s grocery, pet and paint. When busy upfront flex cashiering was also needed.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. (Menards sale hero cards.)
• Cultivated deep understanding of product features to answer questions and overcome objections.

Made various drinks using espresso machine and blender, Keeping up with all ticket rushes.

Put pastries on display for customers to enjoy, refilling when low. Packaged cakes, cake slices, and other pastries into their own bag/box simultaneously.

Constantly cleaning up the floor and tables keeping the crumbs away.

Quickly assisting customers on POS in a timely manner no matter how much product purchased.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.

learned quickly how to get customers checked out timely on POS. Worked as partial cashier and occasionally as a courtesy taking customers bags to their cars. If cashiering wasn’t needed then it would be floor facing.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

gained the knowledge of working in a speedy work environment in a restaurant. worked as a cashier, managers found I was useful in multiple roles such as Food prep, cleaning and money handling. Coming in making and preparing sauces/lemonade/coleslaw, Or cashiering and expo-ing out meals.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.