Jaonte Couch
Montgomery,AL
Summary
Versatile and achievement-oriented professional with experience in logistics and security, notably as a Unit Supply Sergeant in the United States Army Reserve. Excelled in warehouse organization and demonstrated exceptional judgment under pressure. Proven track record in enhancing inventory management and improving customer satisfaction. Skilled in procurement and adept at fostering professional relationships.
Overview
6
6
years of professional experience
Work History
Unit Supply Sergeant
United States Army Reserve
07.2019 - Current
- Contributed to budget management through careful planning and control of allocated funds for supply needs.
- Coordinated logistical support during field exercises to ensure seamless distribution of essential resources.
- Ensured compliance with regulations by closely monitoring hazardous material handling and disposal protocols.
- Reduced supply shortages by conducting regular audits and maintaining accurate records of all unit assets.
- Enhanced inventory management by implementing a streamlined tracking system for supplies and equipment.
- Improved unit readiness by ensuring timely distribution of critical supplies and equipment to soldiers.
Armed Security Officer
Speargroup LLC
07.2023 - 11.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Call Center Representative
ASK Telemarketing
01.2020 - 12.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
The Crayola Experience
08.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Interdisciplinary Studies
Auburn University At Montgomery
Montgomery, AL05-2025
Skills
- Warehouse organization
- Procurement expertise
- Demand forecasting
- Documentation management
- Ammunition security
- Weapons control
- Inventory inspection
Timeline
Armed Security Officer
Speargroup LLC
07.2023 - 11.2024
Call Center Representative
ASK Telemarketing
01.2020 - 12.2020
Unit Supply Sergeant
United States Army Reserve
07.2019 - Current
Cashier
The Crayola Experience
08.2018 - 07.2019
Bachelor of Arts - Interdisciplinary Studies
Auburn University At Montgomery