Wheelchair Agent
Airway Cleaners
New York, NY
2018 - 2022
- Assisted passengers with mobility needs, ensuring timely and safe airport transfers.
- Operated wheelchair equipment, adhering to safety protocols and guidelines.
- Collaborated with airline staff to coordinate boarding processes for individuals requiring assistance.
- Conducted regular maintenance checks on wheelchairs to ensure optimal performance.
- Educated passengers on available services, enhancing overall customer experience.
- Trained new team members on operational procedures and equipment usage for improved efficiency.
- Developed streamlined workflows to minimize wait times for passengers needing special assistance.
- Monitored passenger feedback, implementing improvements to service delivery based on insights received.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.