JAPHET OBI

• Efficiently and professionally resolved customer complaints, enhancing the organization's positive image.
• Managed prescription filling and dispensing adhering to established policies and procedures.
• Enhanced inventory management procedures to minimize overhead costs, backorders, and overstocking.
• Delivered medication counseling to patients, addressing inquiries and elucidating potential side effects of brand-name and generic drugs.
• Assisted customers with medical-related concerns, delivering exceptional healthcare counseling and ensuring excellent customer service.

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• Effectively managed pharmacy department workflow in alignment with established standards.
• Provided guidance to patients regarding correct administration of medications, including recommended dosages, potential side effects, and drug interactions.
• Provided assistance to customers regarding their prescription medications and over-the-counter drugs.

• Supervised and guided new pharmacists and technicians in the training program.
• Monitored, evaluated, and maintained medication inventory levels consistently.
• Provided guidance to patients regarding proper administration of prescribed medications, including recommended dosages and potential drug interactions, as well as side effects.