Japheth Pineda
South San Francisco,CA
Summary
Hardworking transportation professional offering several years of experience overseeing student transportation service drivers. Highly organized and proactive with in-depth understanding of customer relations and project management strategies. Analytical and critical thinker with a remarkable work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recreation Leader/Receptionist
Parks and Recreation Department
South San Francisco, CA
01.2024 - Current
- Planned, organized, and executed a wide range of recreational activities and events for individuals and groups of all ages and abilities
- Communicating clearly and effectively with staff, volunteers, and participants to ensure everyone understands their roles and responsibilities in various recreational activities
- Developed and implemented creative and engaging programs, ensuring they aligned with organizational goals and participant interests
- Maintaining accurate records of program attendance, participant feedback, and other administrative tasks to monitor program performance and make data-driven decisions
- Lead and supervised recreational activities, providing guidance, instruction, and support to participants to ensure a safe and enjoyable experience
- Managed equipment, facilities, and resources to ensure they are maintained, safe, and available for use during recreational activities
- Collaborated with colleagues and stakeholders to coordinate schedules, resources, and promotional efforts to maximize participation and engagement
- Brought extensive experience in program development, leadership, and participant engagement to create memorable experiences for diverse groups.
Administrative Transport Supervisor
Agape Transport
South San Francisco, CA
03.2017 - Current
- Dedicated and experienced transport supervisor with a proven track record of effectively managing transportation operations
- Answering phone calls and emails regarding transportation queries and issues
- Communicating clearly and effectively with parents, school staff, and transportation providers
- Ensuring accurate and timely information dissemination regarding any changes or updates to transportation schedules
- Managing incoming calls, walk-in inquiries, and administrative tasks simultaneously
- Prioritizing urgent matters while maintaining attention to detail in all tasks
- Handling unexpected situations, such as transportation delays or emergencies, with calm and efficiency
- Possessing strong leadership skills and a comprehensive understanding of logistics
- Proficiency in transportation management software and GPS systems
- Managed daily operations of student transportation services, overseeing scheduling, route planning, and vehicle maintenance
- Ensured timely and safe transportation for students, optimizing routes to improve efficiency and reduce costs
- Coordinated transportation logistics for school events and activities, ensuring smooth execution and timely arrivals
- Successfully managed multiple buses and drivers to accommodate varying schedules and demands, minimizing disruptions
- Analytical and problem-solving capabilities
- Ability to work effectively under pressure and meet tight deadlines
- Assign drivers to specific routes and buses based on factors such as experience, licensing, and route familiarity
- Provided supervision, training, and support to drivers to ensure compliance with safety regulations and adherence to route schedules
- Served as a liaison between school administration, transportation staff, parents, and students to facilitate effective communication regarding transportation-related matters
- Relay important information, such as route changes, delays, or emergencies, in a timely and transparent manner
- Maintained accurate records of transportation activities, including driver logs, maintenance records, incident reports, and budget documentation
- Generated reports and provided data analysis to school administrators and transportation stakeholders to evaluate performance and inform decision-making.
Sales Representative
Spectrum
Los Angeles, CA
03.2021 - 05.2022
- Collaborated with team members and managers to strategize and implement effective sales campaigns
- Demonstrated expertise in explaining complex product features and benefits to customers, tailoring solutions to meet their specific needs
- Built and maintained strong customer relationships, ensuring high levels of customer satisfaction and loyalty
- Managed relationships with key accounts, ensuring prompt responses to inquiries, resolving issues, and providing tailored solutions
- Enhanced customer satisfaction and loyalty, leading to repeat business and referrals
- Promoted and sold a range of telecommunications products and services, including wireless plans, internet packages, and digital TV subscriptions
- Increased sales production by 13%
- Managed order processing and fulfillment, coordinating with logistics and warehouse teams to ensure timely delivery
- Reduced order processing time by 20%, improving the overall customer experience.
Server/Front of House
Kanghodong Baekjeong
La Mirada, CA
01.2020 - 06.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Greeted and assisted clients, visitors, and staff with the same warmth and attentiveness as greeting restaurant patrons
- Managed appointments and schedules efficiently, comparable to managing table reservations and seating arrangements
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Managed reservations effectively, confirming bookings, seating guests promptly, and accommodating special requests
- Optimized table turnover and seating efficiency during peak hours, maximizing restaurant capacity
- Resolved customer complaints and issues promptly, demonstrating strong problem-solving skills and the ability to diffuse tense situations
- Turned dissatisfied guests into repeat customers by addressing concerns effectively and providing exemplary service
- Handled cash transactions and processed credit card payments accurately, maintaining strict adherence to restaurant policies and procedures
- Maintained a balanced cash register and ensured financial accuracy at the end of each shift.
Education
Bachelor's degree in Business Administration -
Bethesda University of California
Anaheim, CA08.2023
Merritt College
Oakland, CA12.2020
High school diploma -
El Camino High School
South San Francisco, CA05.2017
Skills
- Customer service
- Google Suite
- Google Docs
- Google Slides
- Google Calendar
- Microsoft Word
- POS
- Event Planning
- Typing
- Multi-line Phone Systems
- Microsoft Outlook
- Microsoft Powerpoint
- Employee Evaluation
- Serving Experience
- Organizational skills
- Transportation Management
- Administrative Experience
- Communication Skills
- Facilities Management
- Logistics
Certification
- Food Handler Certification
- Life Insurance License
- CPR Certification
Groups
New North Church, 06/01/18, Present, As a volunteer worship team member at New North Church, I collaborated with a diverse group of musicians and leaders to create engaging worship experiences. This role strengthened my teamwork and communication skills, as well as my ability to manage time effectively and adapt to changing circumstances. I oversee all administrative aspects of our worship ministry. This includes planning and coordinating weekly services, managing a team of musicians and vocalists, and ensuring that all administrative tasks such as budgeting, scheduling, and resource management are handled efficiently. I have developed strong communication skills through regular interactions with church staff and congregation members, and I am committed to fostering a collaborative and supportive environment within our worship team. My administrative work extends to training and developing team members, evaluating service effectiveness, and implementing improvements based on feedback received. These experiences have equipped me with valuable organizational, leadership, and interpersonal skills that I am eager to apply in a professional administrative role.
Timeline
Recreation Leader/Receptionist
Parks and Recreation Department
01.2024 - Current
Sales Representative
Spectrum
03.2021 - 05.2022
Server/Front of House
Kanghodong Baekjeong
01.2020 - 06.2021
Administrative Transport Supervisor
Agape Transport
03.2017 - Current
Bachelor's degree in Business Administration -
Bethesda University of California
Merritt College
High school diploma -
El Camino High School