Jaquaisha Robinson
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a Call Center setting. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Call Center Support Specialist
PerfectServe
06.2023 - Current
- Improved customer satisfaction by effectively resolving complex issues and providing timely support.
- Enhanced call center efficiency by streamlining processes and implementing new customer service strategies.
- Reduced average call handling time with thorough training in company products and services.
- Increased first-call resolution rate, ensuring prompt and accurate responses to customer inquiries.
Customer Service Sales Specialist
AT&T
05.2022 - 05.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Developed strong client relationships for increased loyalty and repeat business.
- Streamlined operations by implementing efficient customer service processes and procedures.
Call Center Representative
GEICO
03.2020 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Associate of Science - Healthcare
Dallas College
Dallas, TX05.2026
Skills
- CRM Software
- Cross-selling techniques
- Customer Relationship Management
- Technical Support
Art
Art helps me express myself it brings out my inner artist
Timeline
Call Center Support Specialist
PerfectServe
06.2023 - Current
Customer Service Sales Specialist
AT&T
05.2022 - 05.2023
Call Center Representative
GEICO
03.2020 - 03.2022
Associate of Science - Healthcare
Dallas College
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