Jaqualine Patrick
Charlotte,MI
Summary
Data analyst with strong time management and administrative experience across five years. Prepared and audited detailed compensation reports to improve compliance and transparency. Skilled in customer service, accounting support, and clear written and oral communication. Contributed to employee mentoring and led cross-functional team projects.
Overview
12
12
years of professional experience
Work History
CSF Technician
State of Michigan Department of LEO
Okemos, Michigan
01.2024 - Current
- Prepared, reviewed, and analyzed weekly CSF reports to support informed decision-making.
- Processed reimbursements for carriers and employers providing supplemental benefits to injured and disabled workers through payments and credits.
- Executed the Sigma generation process to guarantee accurate payment processing, by submitting payments and credits efficiently.
- Managed compensation supplement fund to ensure compliance with worker disability compensation act requirements.
- Prepared annual compensation supplement fund report for distribution to agency officials and Michigan legislators.
- Submitted final payment reports to the manager for approval.
- Processed specific loss forms and confirmed the correct benefit type and the weeks paid.
- Processed notice of compensation payment forms.
- Supported preventive maintenance activities by following standard procedures.
Accounts Receivable Clerk
CINTAS, Professional Uniform and Facility Services
Westland, 48185
03.2018 - 10.2022
- Managed collections activities by contacting customers regarding overdue balances and negotiating billing disputes.
- Checked aging reports to find past due payments.
- Assisted clients with payment inquiries and resolved billing discrepancies.
- Generated monthly customer statements and dispatched reminder notices.
- Collaborated with sales team to swiftly address and resolve billing issues.
- Worked with internal teams to solve customer billing and payment issues.
- Maintained organization and security of account and transaction files.
Key Carrier
Marshalls Department Store
Livonia, 48150
01.2015 - 03.2020
- Trained new employees on customer service and store procedures.
- Handled customer questions and complaints with professionalism and speed.
- Led team meetings to strengthen communication and streamline operational efficiency within the store.
- Collaborated with management to implement effective loss prevention strategies, reducing shrinkage risk.
- Assisted with visual merchandising to enhance product presentation and optimize store layout.
- Supported daily store operations and followed company policies.
- Performed opening and closing procedures to ensure store readiness and security.
- Balanced end-of-day deposits accurately using bank deposit slips in accordance with company procedures.
Education
Associate of Business Administration - Human Resources Management
Schoolcraft College
Livonia, MI05-2016
Skills
- Regulatory compliance
- Financial reporting
- Data analysis
- Accounts reconciliation
- Data accuracy
- Problem solving
- Time management and prioritization
- Deadline orientation
- Verbal communication
- Flexibility
- Self-Motivation
Timeline
CSF Technician
State of Michigan Department of LEO
01.2024 - Current
Accounts Receivable Clerk
CINTAS, Professional Uniform and Facility Services
03.2018 - 10.2022
Key Carrier
Marshalls Department Store
01.2015 - 03.2020
Associate of Business Administration - Human Resources Management
Schoolcraft College