Jaquame Hailey
Bennettsville,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the profession. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Consultant
Hailey's Consulting
Bennettsville, SC
04.2021 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
Customer Service Representative
Teletech At Home
Bennettsville, SC
07.2021 - 09.2023
- Answered 50+ calls per day to help customers with their questions and concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Streamlined call center processes for improved efficiency and reduced wait times.
Machine Operator
Two Hawk Employment Services
03.2020 - 04.2021
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Replenished materials and supplies as needed to maintain production.
Loader and Unloader
Select Staffing
Dillon, SC
03.2019 - 02.2020
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Contributed to inventory management through accurate record-keeping of loaded and unloaded goods.
Packer Associate
Champion
Laurel Hill, NC
02.2017 - 02.2019
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Liaised with other departments such as shipping or receiving when necessary to ensure seamless coordination throughout the entire supply chain.
Production Technician
Arauco Na
03.2015 - 01.2017
- Promptly documented and reported all defective equipment and hazardous conditions.
- Performed setup of production equipment to establish optimal performance.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Assembly Specialist
Harbor Freight
Dillon, SC
01.2014 - 02.2015
- Enhanced assembly efficiency by implementing lean manufacturing techniques and reducing process waste.
- Improved overall product quality through meticulous inspection and adherence to company standards.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH 2019 - 2022
Associate of Arts - Liberal Arts And Sciences
Southern New Hampshire University
Hooksett, NH 07.2017 - 09.2019
High School Diploma -
Marlboro County High School
Bennettsville, SC 2008 - 2012
Skills
- Issue Resolution
- Customer Relationship Management
- Account Management
- Quality Assurance
- Credit Card Payment Processing
- Financial Transactions
- Inbound Customer Calls
- Phone-Based Research
- Phone Script
Timeline
Customer Service Representative
Teletech At Home
07.2021 - 09.2023
Consultant
Hailey's Consulting
04.2021 - Current
Machine Operator
Two Hawk Employment Services
03.2020 - 04.2021
Bachelor of Arts - General Studies
Southern New Hampshire University
2019 - 2022
Loader and Unloader
Select Staffing
03.2019 - 02.2020
Associate of Arts - Liberal Arts And Sciences
Southern New Hampshire University
07.2017 - 09.2019
Packer Associate
Champion
02.2017 - 02.2019
Production Technician
Arauco Na
03.2015 - 01.2017
Assembly Specialist
Harbor Freight
01.2014 - 02.2015
High School Diploma -
Marlboro County High School
2008 - 2012
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