Theresa Horning
Havre de Grace
Summary
Consultant specializing in client relations, strategic planning, and conflict resolution. Demonstrated success in improving student housing experiences and creating impactful training materials. Strong analytical skills and a results-oriented approach drive effective solutions. Results-driven consultant with expertise in client relations, strategic planning, and conflict resolution. Proven ability to enhance student housing experiences and develop effective training materials.
Overview
29
29
years of professional experience
Work History
Consultant
Compass Rose Student Housing
New York
02.2023 - 11.2025
- Collaborated with team to enhance student housing services and experiences.
- Developed training materials for new staff on housing policies and procedures.
- Analyzed resident feedback to recommend improvements and adjustments.
- Conducted market research to identify trends in student housing needs.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
President
Compass Rose Student Housing
New York
07.2018 - 04.2023
- Led strategic planning for student housing initiatives and operational improvements.
- Collaborated with stakeholders to enhance resident satisfaction and community engagement.
- Managed budgeting processes, ensuring effective allocation of resources and financial oversight.
- Directed marketing efforts to attract prospective residents and promote housing services.
- Established partnerships with local organizations to enrich student living experiences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Represented the organization at community events and public forums to promote its mission.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Coordinated work across departments to keep teams on track with company goals.
- Negotiated contracts with vendors for services such as IT maintenance or event catering.
- Determined performance goals and offered tactics for achieving milestones.
- Created a marketing plan to increase awareness of the organization's activities in the community.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Analyzed data from surveys to identify areas for improvement in organizational operations.
Director of National Accounts
College Housing Services
Indianapolis
10.2001 - 11.2017
- Managed contract negotiations to optimize terms and conditions for client agreements.
- Collaborated with marketing teams to create targeted outreach campaigns for prospective clients.
- Analyzed market trends to identify opportunities for growth in housing services.
- Led cross-functional teams to implement client-focused initiatives across multiple regions.
- Conducted regular training sessions to improve staff knowledge on account management practices.
- Established processes for tracking client satisfaction and feedback on services provided.
- Generated reports detailing the progress made towards achieving goals set by the National Accounts team.
- Provided feedback and training to regional account managers on best practices for managing customers.
- Oversaw and managed a team of regional account managers to ensure customer satisfaction.
- Developed and implemented strategies to increase sales of national accounts.
- Resolved any conflicts between customers and vendors regarding product quality or delivery issues.
- Collaborated with marketing teams to create promotional campaigns tailored to each account's needs.
- Assisted in developing pricing models that allowed the company to remain competitive while still maximizing profits.
- Attended trade shows, conferences, and other events related to national accounts development.
- Negotiated contracts with key national accounts based on their individual requirements.
- Created presentations showcasing the company's products and services for potential new clients or existing ones needing additional services.
- Established relationships between clients and vendors to facilitate smooth transactions.
- Oversaw new product rollouts and program changes.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Grew brand awareness by increasing market penetration with customer-focused approaches.
- Re-engaged lapsed accounts to establish relationships and promote products.
- Hired and motivated high-performing sales team.
Outside Sales Representative
Lincoln Technical Institute
Columbia
03.1997 - 10.2001
- Developed relationships with prospective students through strategic outreach initiatives.
- Managed customer inquiries and provided tailored solutions for prospective students.
- Utilized CRM systems to track interactions and follow up with leads promptly.
- Attended industry events to network and promote educational opportunities effectively.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Demonstrated products to potential customers and answered questions to close sales.
- Maintained knowledge of current product offerings and pricing structures.
- Generated sales by prospecting, negotiating contracts and closing.
Education
Some College (No Degree) - Business Administration
Cero Coso Community College
Ridgecrest, CA04-1989
Skills
- Market analysis
- Policy development
- Client relations
- Contract negotiation
- Training design
- Budget management
- Strategic planning
- Team collaboration
- Project management
- Effective communication
- Conflict resolution
- Leadership development
- Customer engagement
- Executive support
- Analytical thinking
- MS office
- Training and development
- Customer relationship management
- Issue resolution
- Forecasting and reporting
- Public speaking
- Industry knowledge
- Proposal development
- Integrity and honesty
- Time management
Timeline
Consultant
Compass Rose Student Housing
02.2023 - 11.2025
President
Compass Rose Student Housing
07.2018 - 04.2023
Director of National Accounts
College Housing Services
10.2001 - 11.2017
Outside Sales Representative
Lincoln Technical Institute
03.1997 - 10.2001
Some College (No Degree) - Business Administration
Cero Coso Community College