Julie Ann Longoria
Glendale,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Director
Compass Rose Student Housing
08.2024 - 03.2025
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Improved policies and procedures to maximize student safety and campus security.
- Worked effectively in fast-paced environments.
Assistant Property Manager
Maricopa County Department of Housing
02.2022 - 05.2023
- Escalated major issues to property manager for immediate remediation.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Posted policies and rules in common areas for tenant review.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Accounting Assistant
Real Property Management
02.2021 - 01.2023
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Input financial data and produced reports using Rent Manager.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Education
GED -
Estrella Mountain High School
Avondale, AZ02-2005
Skills
- Financial management
- Problem-solving
- Multi-line phone talent
- Complaint handling
- Clerical support
- Hospitality and accommodation
- Customer service
Timeline
Assistant Director
Compass Rose Student Housing
08.2024 - 03.2025
Assistant Property Manager
Maricopa County Department of Housing
02.2022 - 05.2023
Accounting Assistant
Real Property Management
02.2021 - 01.2023
GED -
Estrella Mountain High School
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