Jaquan Brooks
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Overnight Stocking Team Lead
Walmart
Converse
11.2025 - Current
- Led team members in daily operations and ensured task completion.
- Trained new associates on store policies and customer service standards.
- Managed merchandise displays to enhance customer shopping experience.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Front End Cashier
Walmart
Converse
11.2022 - 11.2025
- Assisted customers with product inquiries and resolution of issues.
- Maintained cleanliness and organization of checkout area and surrounding aisles.
- Processed customer transactions efficiently and accurately at checkout.
- Managed cash register, balancing cash drawer at the end of shifts.
- Handled returns and exchanges according to store policies and procedures.
- Trained new cashiers on checkout procedures and customer service standards.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Answered customers' questions about products, prices, and availability.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Shift Leader
Dollar General
Shiner
09.2021 - 11.2022
- Supervised team members to maintain efficient store operations.
- Ensured compliance with company policies and safety regulations.
- Managed inventory levels and organized product displays for visibility.
- Assisted customers with inquiries and resolved complaints promptly.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Judson High School
Converse, TxSkills
- Team leadership
- Visual merchandising
- Cash handling
- Conflict resolution
- Customer service
Languages
English
Native/ Bilingual
Timeline
Overnight Stocking Team Lead
Walmart
11.2025 - Current
Front End Cashier
Walmart
11.2022 - 11.2025
Shift Leader
Dollar General
09.2021 - 11.2022
Judson High School