Ja'Quan Johnson
Sanford
Summary
Analytical professional in tax preparation field known for high productivity and efficient task completion. Possess specialized skills in tax law compliance, financial analysis, and client advisement. Excel using critical thinking, problem-solving, and communication to meet client needs and navigate complex tax situations.
Excels under pressure and work effectively in both self-directed and team-based capacities.
Overview
13
13
years of professional experience
Work History
Tax Preparer/Assistant
Tax Max
Atlanta
01.2015 - Current
- Prepare individual income tax returns for filing
- Seek out optimal tax deduction options for each client
- Evaluate accounting requirements during discovery meetings with potential clients
- Complete monthly, quarterly, and annual bank reconciliations for clients
- Proactively network and market business to develop customer base and increase small business clientèle
- Assisting manager with anything that is asked
Technical Support Representative
Charter Communnications
Orlando
02.2019 - 07.2021
- Handle inbound technical support calls from Business Class customers for: Internet Connectivity, Email, Digital Phone features/call completion issues, Video Products
- Work independently and in teams to ensure the success of Spectrum Business
- Understand customer needs and expectations on every call to ensure an exceptional customer experience
- Receive and respond to a high volume of telephone support inquiries
- Utilize available resources to ensure customer satisfaction and retention
- Educating customers with knowledge empowering their ability to solve similar technical issues in the future
- Initiate customer education opportunities regarding existing products and services to drive awareness of future solutions
- Document all pertinent information using the appropriate call-tracking system
- Reinforce customer retention through exemplary problem solving and service
Roadside Assistance Technician
Ultimate Staffing/Roth Staffing
04.2018 - 01.2019
- The call center positions support a variety of programs around roadside assistance and general vehicle operation
- In these positions, individuals are responsible for taking ownership of concerns and providing appropriate resolutions
- Receive calls from members and vehicle operators and work with them to determine the best course of action
- This includes gathering, documenting and passing on necessary information to provide appropriate and timely service and educating callers by explaining various types of service and benefits, offer consolation and advice, and describe the actions that will occur
Appointment Setter
Sears Home Services
Lake Mary
04.2015 - 12.2018
- Serves the customer to achieve the highest level of customer service to include scheduling appointment to see customer as quickly as possible based on appointment availability and customer needs
- Works leads by established process designed to protect the marketing investment
- Satisfies each customer with the highest level of service and communicated daily
- Schedules appointments for assigned office allowing sufficient time between appointments for the sales presentation and travel times
Technical Support Specialist
Convergys
Lake Mary
11.2013 - 04.2015
- Strive to meet highest level of customer satisfaction by resolving customer issues a professional and timely manner
- Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
- Reporting/escalating issues through the appropriate channels
- Effectively communication (verbal and written) information with team members and customers
- Diagnosing and providing a path to resolve various technical issues
- Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes
Production Line Assembler
The Father's Table
Sanford
01.2012 - 11.2013
- Lift up to 50lbs
- Work and stand for up to 12 hours
- Able to work in non-temperature controlled environments
- Work at a very fast paced
- Take directions from team leads and supervisors well
- Be a team player
- Take initiative
- Stay Productive during working hours
Education
GED -
Seminole State College of Florida
Sanford, FL05-2013
Skills
- Customer service
- Technical support
- Data entry
- Time management
- Team collaboration
- Attention to detail
- Customer retention
Timeline
Technical Support Representative
Charter Communnications
02.2019 - 07.2021
Roadside Assistance Technician
Ultimate Staffing/Roth Staffing
04.2018 - 01.2019
Appointment Setter
Sears Home Services
04.2015 - 12.2018
Tax Preparer/Assistant
Tax Max
01.2015 - Current
Technical Support Specialist
Convergys
11.2013 - 04.2015
Production Line Assembler
The Father's Table
01.2012 - 11.2013
GED -
Seminole State College of Florida