Jaquan Toliver
Alpharetta,Georgia
Summary
Committed customer service expert with experience serving a variety of customer throughout the United States. Detailed oriented professional who works well under pressure. Accomplishments in meeting deadlines, increasing customer satisfaction, and being an exceptional team leader.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway
Cummings, GA
12.2020 - Current
- Maintained current and accurate CRM database of prospective customers.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
Photographer/Videographer
ToliverHoldingsLLC
Alpharetta, GA
04.2017 - Current
- Set and maintained organized and detailed schedules for production.
- Edited over 10,000 hours of footage from chronological production order into story format and added effects using Adobe Premiere & Lightroom.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recruiter
LocumTenens.com
Alpharetta, GA
11.2022 - Current
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Developed job descriptions and postings to attract qualified applicants.
- Participated in industry networking events to build talent pipeline.
Customer Service Representative
Moove Guru
Marietta, GA
12.2020 - 10.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Front Desk Associate
Planet Fitness Gym
Roswell, Georgia
07.2019 - 02.2020
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
Customer Service Associate
Lowes Home Improvment
Danvers, MA
05.2018 - 05.2019
- Educated customers on special pricing opportunities and company offerings.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Electrical Apprentice
Inglett and Stubbs
Mabelton, Georgia
07.2015 - 03.2018
- Worked in team-based environment to accomplish projects.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
Some College (No Degree) -
Georgia State University
Atlanta, GAEastern Gateway Community College
Steubenville, OHSkills
- Data Entry
- Project Management Abilities
- CRM Software
- Managing Production Teams
- Team Supervision
- Accounting Skills/Support
- Inventory Management
- Training and Development
Timeline
Recruiter
LocumTenens.com
11.2022 - Current
Real Estate Agent
Berkshire Hathaway
12.2020 - Current
Customer Service Representative
Moove Guru
12.2020 - 10.2022
Front Desk Associate
Planet Fitness Gym
07.2019 - 02.2020
Customer Service Associate
Lowes Home Improvment
05.2018 - 05.2019
Photographer/Videographer
ToliverHoldingsLLC
04.2017 - Current
Electrical Apprentice
Inglett and Stubbs
07.2015 - 03.2018
Some College (No Degree) -
Georgia State University
Eastern Gateway Community College