Jaquana Brown
OCEANPORT
Summary
Dedicated Hospital Support Specialist with over a decade of experience in healthcare, social services, and patient care coordination. Skilled in patient advocacy, direct support, and administrative operations, with a proven ability to deliver compassionate care and maintain high standards of service. Experienced in collaborating with multidisciplinary healthcare teams and enhancing patient experiences through effective communication, problem-solving, and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Center For Urban Community Services Cucs
04.2025 - Current
- Coordinate care plans and ensure timely access to healthcare services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Support patients through appointment scheduling, referrals, and follow-ups.
- Serve as liaison between clients, healthcare providers, and community services
Foster Care Case Aide
Graham Windham Foster Care
01.2021 - 08.2024
- Provided support to case managers in developing and implementing individualized service plans for foster children.
- Coordinated transportation and supervised visits between children and biological families, ensuring safety and compliance.
- Assisted in the assessment of children's needs, contributing to tailored interventions that promote emotional well-being.
- Maintained detailed case notes and documentation, ensuring accuracy and compliance with agency standards and regulations.
Case Manager / ATP Program
Pibly Residential Programs, Inc.
01.2018 - 09.2021
- Conducted comprehensive assessments to develop individualized care plans for clients.
- Monitored client progress, adjusting interventions based on evolving needs and circumstances.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitated regular meetings with stakeholders to discuss case updates and address challenges.
- Advocated for client needs within community resources, ensuring access to necessary services.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Independent Living Specialist Per Diem
Community Options
08.2014 - 11.2018
- Facilitated independent living plans, enhancing clients' autonomy and self-sufficiency.
- Coordinated community resources to support clients in achieving personal goals.
- Developed training programs on life skills, improving client engagement and confidence.
- Assisted clients in navigating social services, ensuring access to essential supports.
Day Habilitation Specialist (Per-Diem)
Independence Residence, Inc. –
01.2015 - 08.2016
- Monitored vital signs, administered medication, and supported daily living skills.
- Ensured a safe and engaging environment during activities and outings.
- Facilitated skill-building activities, promoting social interaction and community integration.
- Monitored client progress, providing regular feedback to adjust support strategies as needed.
Session Assistant
Memorial Sloan-Kettering Cancer Center - Urology
09.2012 - 10.2013
- Managed front desk operations and patient check-in processes.
- Prepared clinical forms, verified insurance, and ensured smooth patient flow.
- Supported clinical staff by organizing patient files and facilitating appointments.
- Fostered a welcoming environment, enhancing patient satisfaction and service efficiency.
Education
GED -
NYS Dept. of Education
New York, NYCertificate - EMT TRAINING COURSE
SUNY BEOC PROGRAM
The Bronx, NYPHARMACY TECH
Lehman College
Bronx, NY01-2026
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Patient Services & Support
- Hospital Reception & Front Desk Operations
- Patient Transport & Safety Monitoring
- Medical Records & Data Entry
- Healthcare Coordination & Scheduling
- Communication & Team Collaboration
- Crisis Prevention & De-escalation
- HIPAA Compliance & Confidentiality
Certification
- CPR
- CPI
- AMAP Certified
- Mental Health First Aid USA
Timeline
Case Manager
Center For Urban Community Services Cucs
04.2025 - Current
Foster Care Case Aide
Graham Windham Foster Care
01.2021 - 08.2024
Case Manager / ATP Program
Pibly Residential Programs, Inc.
01.2018 - 09.2021
Day Habilitation Specialist (Per-Diem)
Independence Residence, Inc. –
01.2015 - 08.2016
Independent Living Specialist Per Diem
Community Options
08.2014 - 11.2018
Session Assistant
Memorial Sloan-Kettering Cancer Center - Urology
09.2012 - 10.2013
GED -
NYS Dept. of Education
Certificate - EMT TRAINING COURSE
SUNY BEOC PROGRAM
PHARMACY TECH
Lehman College
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