Jaquasha McFadden
Warner Robins,United States
Summary
. Passionate about leveraging expertise to advance patient care and satisfaction. Dedicated and dependable professional with many years of hands-on experience across a wide range of industries and roles. Known for a strong work ethic, adaptability, and the ability to quickly learn new skills. Brings a diverse skill set, practical problem-solving abilities, and a commitment to getting the job done efficiently and effectively. Proven track record of reliability, teamwork, and consistently meeting or exceeding expectations in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Results Cx
Fort Lauderdale, FL
11.2025 - Current
- Making sure patient & providers are greeted with the best customer service experience
- Managed patient inquiries and resolved issues promptly, improving overall service delivery.
- Educated patients about care plans and procedures, enhancing understanding and compliance.
- Processed patient feedback to identify trends and improve service quality continuously.
- Collaborated with team members to optimize scheduling, reducing appointment conflicts significantly.
Patient care assistant
All Ways Caring
Tifton, Ga
01.2023 - 09.2025
- Provided daily support with personal hygiene and mobility, resulting in noticeable improvements in patient comfort and dignity.
- Assisted patients with meal preparation and feeding, fostering increased independence and nutritional well-being.
- Built trusting relationships with patients and families, creating a positive environment and supporting emotional well-being.
Medical assistant
Howard Center
Tifton, Ga
03.2021 - 10.2023
- Supported physicians in patient examinations, enabling smoother clinical workflows and measurable improvements in appointment efficiency.
- Accurately documented patient histories and vital signs, ensuring reliable records that contributed to effective care planning.
- Coordinated with nurses and administrative staff to streamline patient check-in, reducing wait times and enhancing patient satisfaction.
Education
Allied health
Georgia Military College
Milledgeville, Ga05.2025
Skills
- Assisted patients with check-in procedures Supported clinical documentation efforts Provided mobility assistance to patients Utilized medical terminology for accurate communication Managed scheduling tasks efficiently Conducted data entry for patient records Processed claims accurately
Certification
CPR certified
Timeline
Customer Service Representative
Results Cx
11.2025 - Current
Patient care assistant
All Ways Caring
01.2023 - 09.2025
Medical assistant
Howard Center
03.2021 - 10.2023
Allied health
Georgia Military College