Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Jaquashia Morrison

Mount Gilead,NC

Summary

Hello, my name is Ja’Quashia Morrison. I'm a talented, well mannered, fast learning, young lady seeking to fill an executive role or any role similar. I am 27 years old and almost always ready to learn more/learn anything new even if it has to do with careers. I am a fast and eager learner, I love mastering skills and having the ability to catch on quick. I'm also ambitious, always seeking to find something to explore within career fields.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Children's Direct Support Professional

Monarch Hr Companies
07.2022 - 11.2023
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
  • Maintained clean and well-organized environment for client happiness and safety
  • Assisted individuals in development of social skills to become integrated in community
  • Assisted individuals in learning and developing new skills
  • Documented current patient information to update vital signs, behaviors and eating habits
  • Accompanied or transported clients to appointments, errands and social activities
  • Assisted with planning and coordination of activities and outings based on individual needs
  • Supervised medication administration, personal hygiene and other activities of daily living
  • Transported clients to doctor's appointments and errands
  • Followed care plan and directions to administer medications
  • Used approved crisis intervention techniques in emergency situations
  • Tracked and reported clients' progress based on observations and conversations.

Caregiver

Bayada Home Health
08.2020 - 11.2022
  • Supported bathing, dressing and personal care needs
  • Maintained clean and well-organized environment for client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Assisted with meal planning to meet nutritional plans
  • Laundered clothing and bedding to prevent infection
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
  • Followed care plan and directions to administer medications
  • Drove clients to shop for groceries, attend doctor appointments and run errands
  • Aided with mobility and independence for disabled individuals and continually monitored safety
  • Assisted clients with maintaining good personal hygiene
  • Helped clients get in and out of beds and wheelchairs
  • Built strong and trusting rapport with clients and loved ones
  • Organized oral medications for clients following dosage and schedule requirements
  • Drove clients to doctors' appointments and social outings.

Customer Service Representative

Teleperformance USA
10.2018 - 11.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Answered inbound calls, chats and emails to facilitate customer service
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Developed strong customer relationships to encourage repeat business
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Cashier

Walmart
05.2018 - 01.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Collected payments and provided accurate change
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer services
  • Helped with purchases and signed customers up for rewards program
  • Discounted purchases by scanning and redeeming coupons.

Cashier Assistant

Bojangles' Restaurants
07.2016 - 12.2017
  • Assisted with customer requests and answered questions to improve satisfaction
  • Interacted politely with customers to promote quality service during checkout
  • Issued receipts, change and refunds to customers to promote smooth operations
  • Swept and mopped front end during shifts to maintain professional appearance.

Cashier Team Lead

McDonald's
01.2017 - 07.2017
  • Answered customer questions and provided store information
  • Processed payments promptly for customers to exceed productivity standards
  • Inventoried stock and placed new orders to maintain supplies for expected demand
  • Helped customers find specific products, answered questions and offered product advice
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.

Education

Certification - Medical Assisting

Stepful
Virtual
05.2024

High School Diploma -

Montgomery Learning Academy
Troy, NC
06.2015

Skills

  • Great Communication Skills
  • Dominant
  • Fast-Paced (When Needed)
  • Quick Learner
  • Problem Solver
  • Critical Thinker
  • Very Organized
  • Great Active Listener

Accomplishments

  • Certified PCA
  • Certified In CPR
  • Certified Phlebotomist
  • Certified Caregiver

References

  • Debra Little, 336-963-8332
  • Rosa Mae, 910-975-8323
  • Stacy Baldwin, 910-573-2086

Certification

Medical Assisting

Timeline

Children's Direct Support Professional

Monarch Hr Companies
07.2022 - 11.2023

Caregiver

Bayada Home Health
08.2020 - 11.2022

Customer Service Representative

Teleperformance USA
10.2018 - 11.2020

Cashier

Walmart
05.2018 - 01.2019

Cashier Team Lead

McDonald's
01.2017 - 07.2017

Cashier Assistant

Bojangles' Restaurants
07.2016 - 12.2017

Certification - Medical Assisting

Stepful

High School Diploma -

Montgomery Learning Academy

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