Jaquata D. Lang
Flint,MI
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
JVL Management LLC / JVL Sunridge LLC
Flint, MI
09.2025 - Current
- Managed daily operations of residential properties, ensuring tenant satisfaction and timely maintenance responses.
- Developed and implemented strategies for property marketing, enhancing occupancy rates through targeted outreach initiatives.
- Oversaw lease administration processes, ensuring compliance with legal regulations and accurate documentation management.
- Conducted regular property inspections, identifying maintenance needs and coordinating repairs to uphold property standards.
- Established strong relationships with vendors and contractors, negotiating service agreements that improved operational efficiency.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Receptionist
JVL Management LLC
Flint, MI
04.2025 - 08.2025
- Managed front desk operations, ensuring efficient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated office communications, including phone calls, emails, and visitor interactions.
- Maintained organized filing systems for client records and documentation.
- Implemented process improvements to enhance workflow efficiency in reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
CSR
TEK SYSTEMS
04.2024 - 05.2024
- Assisted callers with their Mibridges Account, I navigated callers to local resources and local offices regarding their case, Helped with logging in accounts and ID Proof verifying identity.
CSR
Hamilton Community Health
07.2023 - 03.2024
- Welcome patients, answer multiple phone lines taking messages as needed. Confirm dental insurance. Contact medical insurance companies for medical and dental billing. Accurately kept the physician up to date on his schedule including surgeries. Take payments from patients. Schedule all patient appointments and kept accurate record of office supplies.
Housekeeping Manager
Holiday Inn Express
07.2023 - 03.2024
- As the Housekeeping Manager I’m responsible for planning, organizing, and developing of the overall operation of the housekeepers , laundry and houseman department to a high standard of cleanliness, observing all guidelines regarding infection control and IHG standards while assuring a comfortable and clean stay for the guests.
Front Desk/ Dentist Assistant
Dr. Ronald C. Stewart Oral Surgeon
07.2018 - 01.2021
- Welcome patients, answer multiple phone lines taking messages as needed. Contact medical insurance companies for medical and dental billing. Accurately kept the physician up to date on his schedule including surgeries, seminars and vacations. Schedule all patient appointments and kept accurate record of office supplies, ordering when necessary.
Nursing Assistant
Medilodge Grand Blanc
07.2018 - 01.2021
- Assist residents with ADLs such as feeding, mouth care, grooming, shaving and incontinence care. Measure and record vital signs. Report any changes in resident's behavior or physical changes to the nurse and assist nurse with care. Measure and record vital signs. Ensure a relaxing environment for resident and family members.
Leasing Agent/ Office Assistant
01.2010 - 09.2017
- Answer multiple phone lines, fax, file and set up new charts. Send out guest cards to those on waiting lists, collect rent and post to correct account, stay knowledgeable of property market status, close lease deals, inspect models available and report any needs to the property manager. File eviction notice and attend court hearings.
Education
Phlebotomy Certificate -
Soaring CNA Training Center LLC
Flint, MI01-2024
Nursing Assistant Certificate - undefined
Mott Community College
Flint, MI01-2020
Medical Assistant/ Phlebotomy Certificate -
Ross Medical Learning Center
Flint, MI01-2007
Skills
- Patient and environmental safety
- Project management
- Communication
- Organization
- Problem solving
- HIPAA and patient privacy
- Vital signs and patient observation
- Time management and organization
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Tenant and eviction laws
- Multi-family property management
- Marketing and advertising
- Eviction notices
- Leasing operations
- Work order monitoring
- Fair housing compliance
- Decision-making
- Microsoft office
- Property showing
- Monthly fee and payment collection
- Complaints investigation
- Sale and rental recordkeeping
- Violation resolution
- Rent pricing optimization
- Social media engagement
- Property marketing
- Tenant eligibility determination
Certification
- CNA - Certified Nurse Assistant-2020
- Certified - Phlebotomist- 2024
- CMT - Certified Medication Technician-2016
- Certified- Medical Assistant -2007
Timeline
Property Manager
JVL Management LLC / JVL Sunridge LLC
09.2025 - Current
Receptionist
JVL Management LLC
04.2025 - 08.2025
CSR
TEK SYSTEMS
04.2024 - 05.2024
CSR
Hamilton Community Health
07.2023 - 03.2024
Housekeeping Manager
Holiday Inn Express
07.2023 - 03.2024
Front Desk/ Dentist Assistant
Dr. Ronald C. Stewart Oral Surgeon
07.2018 - 01.2021
Nursing Assistant
Medilodge Grand Blanc
07.2018 - 01.2021
Leasing Agent/ Office Assistant
01.2010 - 09.2017
Nursing Assistant Certificate - undefined
Mott Community College
Phlebotomy Certificate -
Soaring CNA Training Center LLC
Medical Assistant/ Phlebotomy Certificate -
Ross Medical Learning Center