Jaquata Henderson
Summary
Dynamic Account Manager with a proven track record at Scheduling & Payroll, enhancing client satisfaction and retention through exceptional service and relationship building. Skilled in ICD-10-CM and Microsoft Office, demonstrating strong teamwork and client relations. Achieved high client loyalty by resolving issues effectively, without exceeding a numerical percentage in achievements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Account Manager
Scheduling , Payroll
07.2013 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Medical Biller and Coder
US Career Institute (Student)
06.2022 - 10.2023
- Entry level Skills in (ICD-10-CM )
- Medical Terminology ( Anatomy , Physiology)
- Proficient in Speaking English
- Knowledge in using CPT
- Knowledge in HIPPAA , State and Government guidelines .
- HCPCS
- Skilled in using Microsoft Office , Excel
Education
No Degree - Medical Biller/ Coder
US Career Institute
Chicago, IL10-2023
High School Diploma -
Midwest High School
Chicago, IL06-2007
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Languages
English
Full Professional
Timeline
Medical Biller and Coder
US Career Institute (Student)
06.2022 - 10.2023
Account Manager
Scheduling , Payroll
07.2013 - Current
No Degree - Medical Biller/ Coder
US Career Institute
High School Diploma -
Midwest High School
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