Ja'Quatiah Canty
Fort Campbell
Summary
Detail-oriented professional specializing in customer service quality control and administrative support. Experienced in managing special needs children, strengthening multitasking and organizational capabilities. Focused on enhancing customer interactions while maintaining compliance with safety and quality standards. Collaborative team member dedicated to driving business success and fostering ongoing professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Member
Burger King
Fort Johnson
10.2022 - 12.2022
- Prepared and cooked food items.
Store worker
Exchange
Fort Johnson
10.2020 - 06.2021
- Operated cash register and processed customer transactions efficiently.
- Processed customer transactions to ensure accurate and timely service.
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
Correctional Officer
South Carolina Department of Corrections
02.2018 - 01.2020
- Ensured security of facility, staff, and inmates through vigilant monitoring and enforcement of regulations.
- Supervised inmate activities and ensured compliance with facility rules.
- Conducted regular inspections of cells and common areas for safety hazards.
- Managed inmate movement throughout the facility to maintain order.
Customer Service Agent
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Sumter
10.2016 - 01.2017
- Resolved complaints through effective communication and problem-solving skills.
- Resolved customer account inquiries and facilitated service access, ensuring satisfaction and efficient problem resolution
- Assisted customers with account inquiries and transaction issues.
- Guided customers in navigating online banking platforms and services.
Cashier/Customer Service
McDonald's
Sumter
02.2016 - 10.2016
- Provided exceptional customer service to enhance dining experience.
- Processed customer transactions accurately and quickly to ensure smooth service.
- Processed customer payments efficiently using POS system.
- Maintained cleanliness and organization of dining area and workstations.
Quality Control
JBS Pilgrim's Pride
Sumter
01.2014 - 12.2015
- Executed sanitation protocols to ensure facility cleanliness and safety standards.
- Implemented quality control measures throughout the design process.
Cashier / Waitress
Arby's
Manning
09.2013 - 01.2014
- Processed customer transactions efficiently at checkout, ensuring accuracy and customer satisfaction
- Assisted customers with menu selections and answered questions effectively.
- Maintained cleanliness and organization of service and dining areas.
Internship
Manning Sheriff's Office
Manning
03.2013 - 04.2013
- Data Entry Clerk
- Executed daily data entry tasks with accuracy and efficiency to support operational workflow.
Internship
Manning Detention Center
Manning
02.2013 - 03.2013
- Monitored security systems to maintain safety standards and ensure regulatory compliance
- Completed day-to-day duties accurately and efficiently.
Internship
Manning Judicial Center
Manning
01.2013 - 02.2013
- Provided customer support to resolve inquiries
Education
CPT and CPB - Medical Billing and Coding certificate of completion
Unitech Training Academy
Alexandria, Louisiana08-2023
High School Diploma -
Manning High School
Manning, SC08-2013
Skills
- EHR and EMR systems
- ICD-10 and CPT coding
- Medical terminology expertise
- Medical billing expertise
- Anatomy knowledge
- Insurance verification processes
- Administrative support
- Data entry and analysis
- 10-key data entry
- Computer literacy
- Call center operations
- Phone communication
- Organizational management
- Operational support
- Documentation compliance
- Attention to detail
- Customer engagement
- Client interaction
- Typing speed
- English proficiency
- Leadership support
- Food service
- Medical billing expertise
Certification
- Medical Billing and Coding Diploma, 08/01/23
- Driver's License
Languages
English, Fluent
Work Authorization
Authorized to work in the US for any employer
Timeline
Team Member
Burger King
10.2022 - 12.2022
Store worker
Exchange
10.2020 - 06.2021
Correctional Officer
South Carolina Department of Corrections
02.2018 - 01.2020
Customer Service Agent
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
10.2016 - 01.2017
Cashier/Customer Service
McDonald's
02.2016 - 10.2016
Quality Control
JBS Pilgrim's Pride
01.2014 - 12.2015
Cashier / Waitress
Arby's
09.2013 - 01.2014
Internship
Manning Sheriff's Office
03.2013 - 04.2013
Internship
Manning Detention Center
02.2013 - 03.2013
Internship
Manning Judicial Center
01.2013 - 02.2013
CPT and CPB - Medical Billing and Coding certificate of completion
Unitech Training Academy
High School Diploma -
Manning High School