NICOLE SZYMANSKI
OPTUM
Elizaville,USA
Summary
Licensed nursing professional with a solid background in patient care and medical support. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs in various healthcare settings. Known for effective team work, communication, problem-solving, and empathy in high-pressure situations. Prepared to contribute significantly to enhancing patient outcomes and over all healthcare quality by delivering reliable compassionate care.
1
Certificate
23
Years of experience
Work History
LPN / apc refill call team member
14 Years 1 Month- Employed critical thinking skills to evaluate complex situations and devise effective solutions.
- Engaged with physicians and multidisciplinary teams to ensure optimal patient care outcomes.
- Oversaw staff performance to guarantee high-quality care for all patients.
- Facilitated effective communication among patients, families, physicians, and healthcare professionals to enhance care coordination.
- Managed patient call responses and assessed appropriate care pathways.
- Executed efficient time management techniques to ensure simultaneous handling of diverse tasks.
- Exhibited proficiency in independent work while collaborating effectively within team environments.
- Protected sensitive patient information to adhere to HIPAA regulations and standards.
- Addressed customer concerns and inquiries to enhance satisfaction and loyalty.
- Developed strong customer relationships and loyalty through effective communication.
- Handled incoming calls by following standard operating procedures to effectively respond to inquiries and complaints.
- Developed and implemented training sessions to enhance skills and knowledge of new team members.
- Collaborated in team discussions to identify and implement improvements in customer service delivery.
- Embraced constructive feedback from supervisors and peers to enhance skill set.
- Delivered outstanding customer service to clients in a high-volume call center environment.
- Leveraged search tools across multiple platforms to locate and access critical data.
- Played a supportive role in establishing the APC refill team's workflow and processes by working closely with supervisors and peers.
- Facilitated knowledge sharing and support as an Epic super user, empowering team members to surpass set performance targets.
LPN Charge Nurse
7 Years 9 Months- Administered medications and treatments according to established protocols and individualized care plans.
- Conducted patient assessments to evaluate health status and identify nursing needs.
- Collaborated with multidisciplinary teams to develop and implement comprehensive care strategies.
- Educated patients and families on disease management, medication usage, and preventative health practices.
- Monitored vital signs and documented changes in patient conditions for timely intervention.
- Advocated for patient needs while ensuring compliance with healthcare regulations and standards of practice.
- Educated patients and families on healthcare management strategies, promoting self-care and wellbeing.
- Dispensed and administered patients' medications following care plans and physician's orders.
- Delivered emotional support to patients facing challenging diagnoses or difficult treatments, fostering resilience during recovery processes.
- Coordinated with physicians to implement prescribed treatment plans, ensuring consistency in patient care delivery.
- Managed complex wound care for improved healing rates and reduced infection risk.
- Provided exceptional patient care by meeting physical, psychological, and overall care requirements to support daily living needs and independence.
- Assessed patients by observing and recording vital signs, gathering specimens and reviewing lab test results.
- Completed thorough assessments to identify changes in patients'' condition, implementing appropriate interventions as needed.
- Organized and updated patient charts and records by reporting vitals, medical history, treatment plans, current medications, medication reactions, allergies and health status information.
- Implemented preventive measures that mitigated the spread of infections among vulnerable patient populations.
- Served as a liaison between patients and their healthcare providers, advocating for their needs while promoting informed decisionmaking.
- Developed strong rapport with patients through clear communication skills that foster trust within the nurse-patient relationship.
- Collaborated with other nurses to provide seamless coverage during shift changes ensuring continuity of safe quality patient care.
- Complied with State Department of Health by completing required forms and entering in computer database.
- Worked closely with healthcare staff to devise personalized care plans adaptive to changing patient needs by detailing treatment methods, dosage and duration.
- Complied with applicable legal requirements for HIPAA and documentation standards.
- Observed confidentiality safeguards for all patient-related information.
- Administered effective nursing care to ill, injured, convalescent and disabled patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Responded to patient requests with appropriate clinical and personal assistance.
- Delivered emotional support to patients and families during challenging times
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Education
High School Diploma
Skills
Attention to detail in documentation
Empathetic and compassionate
CPR/AED certification
Clear communication with family members
Experience with healthcare software applications
Experience with Next Gen and Epic EMR systems
Team leadership and task assignment
Cultural competence
HIPAA compliance knowledge
Cross-functional teamwork
Effective problem resolution
Meticulous attention to specifics
EMR/EHR implementation expertise
Accomplishments
- Elected as a SME by direct supervisor to assist with daily workflow for refill team of 27 members.
- Elected as an "EPIC Superuser" to work with EPIC specialists to prepare the team for daily use of EPIC EMR
- Became proficient in AMAZON Connect also assisting team mates with learning and using the new program
- Assisted with developing the teams daily work flow using the NYS PMP registry for controlled substances.
Certification
LPN lic# 286489 nysed 2006
Timeline
LPN / apc refill call team member
OPTUM
06.2012 - Current
LPN Charge Nurse
Baptist Home At Brookmeade
09.2003 - 06.2011
Tamalpais High School
High School Diploma