Tekia Smith
Middle River,MD
Summary
Lead Pharmacy Technician with extensive experience in pharmacy operations management and customer service. Lead Pharmacy Technician with strong expertise in medication preparation, inventory management, and ensuring accurate prescription dispensing. Demonstrates solid ability to maintain efficient workflow and uphold safety standards in fast-paced environment. Possesses reliable problem-solving skills and commitment to supporting pharmacy team in delivering quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy refill call technician
Shields Health Solutions
Middle River, MD
03.2025 - Current
- Coordinator delivery for patient's,
- help manage patient prescription dosing.
- Take inbound calls & make outbound calls
- Run test claims to ensure PA are up to date
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Lead Pharmacy Technician
Cvs pharmacy
Dundalk, Maryland
07.2017 - 03.2025
- Coached, mentored and provided performance feedback to pharmacy technicians.
- Assisted with inventory management by placing orders with vendors and confirming receipt.
- Oversaw daily operations of the pharmacy department, including supervising staff members, assigning tasks, and resolving conflicts.
- Resolved customer inquiries regarding product availability, pricing, and billing issues in a timely manner.
- Trained newly hired pharmacy technicians on department policies and procedures.
- Coordinated third-party insurance claims processing activities including data entry into the computer system for payment authorization purposes.
- Provided guidance to pharmacy technicians on proper techniques for filling prescriptions, compounding medications, and preparing sterile products.
- Monitored drug expiration dates to ensure safe dispensing practices were followed at all times.
- Developed and implemented new processes to streamline medication ordering, resulting in improved efficiency.
- Implemented pharmacy objectives determined by supervisory team.
Education
High school -
Snyder high school
Jersey city, NjSkills
- Problem-solving skills
- Patient confidentiality
- HIPAA
- Pharmacy and customer records management
- Manual and automated medication dispensing
- Drug storage procedures
- Drug utilization review
- Pharmacy operations management
- FDA compliance
- Quality assurance and control
- Drug storage
- FDA and HIPAA compliance
- Pharmacy operations
- Medication storage
- Troubleshooting malfunctioning equipment
- Multitasking
- Reliability
- Time management abilities
- Critical Thinking
- Professionalism
- Adaptability
- Detail Oriented
- Team building
- Profile updating
- Ordering and stocking medications
- Secure drug inventory
- Fill orders
- Communication Skills
- Restock shelves
- Serve customers
- Preparing bulk medications
Certification
- CPHT
- PTCB
References
References available upon request
Timeline
Pharmacy refill call technician
Shields Health Solutions
03.2025 - Current
Lead Pharmacy Technician
Cvs pharmacy
07.2017 - 03.2025
High school -
Snyder high school