Veneencia Dixon
Fort Lauderdale,FL
Summary
Organized and dependable candidate and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. And to seek and maintain full-time position that offers professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician ON CALL
Petmedsavercard
Delray Beach, FL
08.2024 - Current
- Maintained accurate records of medications, including dosages, patient information and other related data.
- Provided customer service in the pharmacy, including answering questions about medications and health care items.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Pharmacy Technician
Walgreens
Miramar, FL
01.2023 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
Customer Service Representative
Uber/Instacart
03.2021 - 11.2023
- Ensure the safety of all riders
- Pick up patrons and greet them when they enter your vehicle
- Provide a safe driving experience for your riders and get them to their destinations.
CUSTOMER SERVICE REP.
ALORICA (AMERICAN EXPRESS)
Miami, FL
02.2015 - 08.2018
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
American Senior High School
Hialeah, FL07.2012
Some College (No Degree) - Social Sciences
Florida Memorial University
Miami, FLSkills
- HIPAA Compliance
- Dispute Resolution
- Drug Inventory Management
- Pharmaceutical Calculations
- Problem-solving skills
- Resolving customer issues
- Data Collection
- Product Knowledge
Certification
- Registered Pharmacist Tech License
References
References available upon request.
Timeline
Registered Pharmacy Technician ON CALL
Petmedsavercard
08.2024 - Current
Pharmacy Technician
Walgreens
01.2023 - 04.2024
Customer Service Representative
Uber/Instacart
03.2021 - 11.2023
CUSTOMER SERVICE REP.
ALORICA (AMERICAN EXPRESS)
02.2015 - 08.2018
High School Diploma -
American Senior High School
Some College (No Degree) - Social Sciences
Florida Memorial University
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