Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa Knaust

Snowflake,AZ

Summary

Successful Pharmacy Technician bringing over 7 years of experience in filling prescriptions with expert accuracy. Building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and experienced in coordinating between prescribers, insurance companies and customers to resolve problems.

Overview

14
14
years of professional experience

Work History

Pharmacy Technician/Inbound Call Center Representative

Carelonrx Pharmacy
Snowflake, AZ
03.2024 - Current
  • Remote/ work from home
  • Contract position
  • Resolution team
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Handled incoming calls from customers inquiring about products, services and orders.
  • Assisted customers with setting up medication refills and scheduling deliveries.
  • Processed customer orders in a timely manner, ensuring accuracy of all data entered into the system.
  • Maintained strong call control and quickly worked through scripts to address problems.

Lead Pharmacy Technician

Calls Community Pharmacy
Snowflake, AZ
08.2020 - 02.2024
  • Maintained accurate patient records and updated prescription information as needed.
  • Inputted data into pharmacy software accurately and efficiently.
  • Ensured that all medications were stored properly, following safety protocols.
  • Assisted in the training of new pharmacy technicians and provided feedback on their performance.
  • Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
  • Reviewed medical charts for appropriateness of prescribed medications.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Researched and updated customer records in database system.
  • Verified and filled over 200 prescriptions per day in busy retail pharmacy setting.

Lead Pharmacy Technician /Inventory Specialist

CVS Pharmacy
Showlow, AZ
06.2016 - 08.2020
  • Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
  • Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
  • Managed day-to-day operations of the pharmacy department including staffing schedules.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Restaurant Manager

The Skillet Cafe
Snowflake, AZ
06.2010 - 04.2016
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

High School Diploma -

Snowflake High School
Snowflake, AZ
05.2010

Skills

  • Certified Pharmacy Technician since 2017
  • Organizational Skills
  • Customer-service outcome driven
  • Detail-oriented
  • Data Entry
  • HIPAA Compliance
  • Leadership Experience

Timeline

Pharmacy Technician/Inbound Call Center Representative

Carelonrx Pharmacy
03.2024 - Current

Lead Pharmacy Technician

Calls Community Pharmacy
08.2020 - 02.2024

Lead Pharmacy Technician /Inventory Specialist

CVS Pharmacy
06.2016 - 08.2020

Restaurant Manager

The Skillet Cafe
06.2010 - 04.2016

High School Diploma -

Snowflake High School

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Clarissa Knaust