Sierra Santana-Torres
Summary
Efficient professional in healthcare support, known for high productivity, strong leadership skills and ability to complete tasks swiftly. Possess dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy settings.
Overview
8
8
years of professional experience
Work History
Call Center Registered Lead Pharmacy Technician
Neovance Specialty Pharmacy
01.2023 - Current
- Responsible for patient outreach to schedule delivery for manufacturer patient assistance programs
- Handling prescriptions to manually enter and attach additional information to profiles
- Making direct contact with the provider's office for clarification, additional information or new prescriptions
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Processed insurance claims and resolved issues with coverage and payment.
- Implemented and monitored compliance with pharmacy policies and regulations.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Trained new technicians in pharmacy procedures and customer service.
- Led a team of pharmacy technicians, providing training and supervision.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Coordinated workflow to ensure timely and accurate medication dispensing.
Order Entry Front End Pharmacy Technician
Cigna Accredo Specialty Pharmacy
10.2022 - 01.2023
- Responsible for entering prescriptions into patients profiles, adding additional clinical information
- Member outreach for order status and copayment amount
- Handling escalations
- Direct contact with the provider's office for new scripts, clarification and additional information
Pharmacy Front End Technician Level 3
Alliance Rx Walgreens Prime Specialty Pharmacy
05.2019 - 06.2022
- Responsible for outbound doctor calls and faxes for clarification of prescriptions, requesting further information or a new prescription
- Member outreach to obtain needed information or to provide status of prescription
- Handling escalations
- Provided training classes for new technicians
- Peak lead, updating the forecasted workload as well as conducting candidate interviews
Front End Pharmacy Technician
Apex Systems-Alliance Rx Walgreens Prime Specialty Pharmacy
09.2018 - 05.2019
- Responsible for outbound doctor calls and faxes for clarification of prescriptions, requesting further information or a new prescription
- Member outreach to obtain needed information or to provide status of prescription
Healthcare Support Registered Pharmacy Technician
HCS Healthcare-Envolve Pharmacy Solutions
02.2018 - 06.2018
- Handling inbound phone calls from insurance providers as well as medical offices
- Prior authorization data entry, providing covered drug alternatives
- Managing medication overrides at the pharmacy
- Assisting members with copay and deductible amounts
Clinical Customer Care Advisor Registered Pharmacy Technician
Walgreens
03.2017 - 02.2018
- Data entry and issue resolving customer service representative
- Patient outreach along with processing doctors requests for prescription renewal
- Registering new patients as well as updating patient information
- Surrounded by a multi-task work environment
- Resolving highly escalated issues
Education
High School Diploma -
Oak Ridge HS
06-2016
Skills
- Registered Pharmacy Technician
- 60 Plus WPM Keyboarding
- Excellent People Skills
- Outstanding Customer Service
- Problem Solving
- Data Entry
- Computer Literate
- Extensive Multi-Line Phones
- Adaptable
- Responsible
- Punctual
- Patient
- Bilingual
- Team leadership
References
Available upon request
Timeline
Call Center Registered Lead Pharmacy Technician
Neovance Specialty Pharmacy
01.2023 - Current
Order Entry Front End Pharmacy Technician
Cigna Accredo Specialty Pharmacy
10.2022 - 01.2023
Pharmacy Front End Technician Level 3
Alliance Rx Walgreens Prime Specialty Pharmacy
05.2019 - 06.2022
Front End Pharmacy Technician
Apex Systems-Alliance Rx Walgreens Prime Specialty Pharmacy
09.2018 - 05.2019
Healthcare Support Registered Pharmacy Technician
HCS Healthcare-Envolve Pharmacy Solutions
02.2018 - 06.2018
Clinical Customer Care Advisor Registered Pharmacy Technician
Walgreens
03.2017 - 02.2018
High School Diploma -
Oak Ridge HS