JaQuatte Franks
Hattiesburg,MS
Summary
Highly-motivated Employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Kind Caregiver with experience addressing physical and emotional needs. Familiar with coordinating household support, and offering caring companionship. Well-organized And Compassionate with Good Relationship Building skills and Providing emotional support to Residents.
Overview
7
7
years of professional experience
Work History
Caregiver
A First Name Basis
Hattiesburg, MS
05.2026 - Current
- Provided compassionate care and support to clients daily.
- Assisted with daily living activities and personal hygiene tasks.
- Observed and reported changes in client conditions to supervisors.
- Maintained a clean and safe environment for clients.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Cashier
Fast Mart
Hattiesburg, MS
04.2026 - 05.2026
- Processed customer transactions efficiently at the point of sale.
- Handled cash, credit, and electronic payments accurately.
- Maintained cleanliness and organization of checkout area consistently.
- Restocked shelves and organized merchandise as needed.
- Managed customer complaints with patience and professionalism.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Customer Service Representative
Maximus
Hattiesburg, MS
08.2021 - 04.2026
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed customer accounts using CRM software.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with Medicare inquiries and benefits enrollment processes.
- Educated beneficiaries about plan options and coverage details effectively.
- Managed high call volumes while maintaining quality service standards consistently.
Sales Associate
Kg Street & Urban Wear
Hattiesburg, Ms
06.2024 - 04.2026
- Assisted customers with product selection and fit recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed customer transactions accurately and efficiently at checkout.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier Team Lead
Chuck Wagon
Hattiesburg, MS
01.2019 - 03.2020
- Supervised cashier team to ensure efficient transaction processing.
- Trained new cashiers on customer service best practices.
- Managed cash handling procedures for accuracy and security.
- Assisted customers with inquiries and resolved issues promptly.
- Coordinated shifts and schedules for cashier staff effectively.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
Education
Certified Nursing Assistant - Nursing Assistant Trainee
Simply The Best LLC
Hattiesburg, MS 05.2026 - 06.2026
Magee High School
Magee, MSSkills
- Patient care
- Daily living assistance
- Personal hygiene assistance
- Dementia care
- Compassionate care
- Emotional support
- Meal preparation
- Heavy lifting
- Basic housekeeping
- Client communication
- Communication skills
- Empathetic listening
- Relationship building
- Multitasking and organization
- Flexible availability
- Adaptability
- Dependable and responsible
- Respectful demeanor
- Sales techniques
- Customer service
- Team collaboration
- Critical thinking
- Basic meal preparation
- Professionalism and courtesy
- Customer service excellence
- Work ethic and integrity
Languages
English
Professional
Timeline
Caregiver
A First Name Basis
05.2026 - Current
Certified Nursing Assistant - Nursing Assistant Trainee
Simply The Best LLC
05.2026 - 06.2026
Cashier
Fast Mart
04.2026 - 05.2026
Sales Associate
Kg Street & Urban Wear
06.2024 - 04.2026
Customer Service Representative
Maximus
08.2021 - 04.2026
Cashier Team Lead
Chuck Wagon
01.2019 - 03.2020
Magee High School