Jaquaze Sorrells
Dallas
Summary
Ambitious professional with proven track record of creating successful customer/guest service operations, managing staff and increasing profits. Extensive experience in product knowledge, upselling, and creating innovative solutions to customer/guest service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers
Overview
12
12
years of professional experience
Work History
Kitchen Manager
Chipotle
Clermont, FL
07.2025 - 03.2026
- Oversaw daily kitchen operations, ensuring efficient food preparation and service standards.
- Implemented inventory management procedures, reducing food waste and optimizing stock levels.
- Trained and mentored staff on food safety protocols and culinary techniques.
- Developed and maintained high-quality menu items through consistent recipe adherence.
- Collaborated with front-of-house team to enhance customer service experiences.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Welding Apprentice
Ironworkers Local 808
Orlando, FL
04.2024 - 12.2025
- Operated welding equipment and tools to fabricate metal structures and components.
- Adhered to safety protocols while performing welding tasks in various environments.
- Assisted journeymen in complex welding projects, enhancing skills and knowledge of techniques.
- Interpreted blueprints and technical drawings to execute precise welds on structural elements.
- Maintained cleanliness and organization of work area, ensuring efficient workflow and safety compliance.
- Collaborated with team members to troubleshoot issues during the welding process, improving project outcomes.
- Optimized efficiency through active participation in pre-job planning meetings to discuss project goals and expectations.
Customer Service
Publix
Clearwater, FL
04.2014 - 06.2018
- Delivered exceptional customer service to 3,000+ customers daily in a fast paced environment
- Operated POS systems processing over $15,000 in daily transactions
- Resolved customer inquiries and complaints efficiently reducing wait times by 12%
- Organized and maintained shelves for over 2,000 product items, with an emphasis on cleanliness
Education
Youth Advocacy
Texas Christian University
Fort Worth, TXNo Degree -
Navarro College
Corsicana, TXSkills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Attention to detail
- Problem-solving
- Staff management
- Team collaboration
- Leadership
- Quality assurance
Timeline
Kitchen Manager
Chipotle
07.2025 - 03.2026
Welding Apprentice
Ironworkers Local 808
04.2024 - 12.2025
Customer Service
Publix
04.2014 - 06.2018
Youth Advocacy
Texas Christian University
No Degree -
Navarro College