Jaqueelah Ashby
Shannon,MS
Summary
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Call Center Agent
Optum rx
09.2022 - 03.2026
- Received inbound calls for patient inquiries
- Demonstrated professional telephone etiquette while effectively resolving patient inquiries.
- Assisted customers with co-pay assistance and medical billing for BCBS, Cigna, and Medicare, ensuring accurate financial support.
- Registered patients and verified their insurance information and out-of-pocket expenses.
- Assisted patients with scheduling appointments for MDO office.
- Made outbound calls for scheduling
- Registered patients for co-pay assistant programs
- Retrieved electronic payments for monthly prescriptions
- Submitted adverse events for patients
- Accessed Skype, Microsoft Outlook, and Microsoft Teams for communication to other colleagues.
- Facilitated contract negotiations with vendors, securing favorable terms that enhanced service delivery.
Data Entry Clerk
Apple Inc. Temp Express
Mount Juliet, TN
08.2018 - 08.2022
- Accounted for every finance transaction concerning the shipments of IOS products entering and leaving the warehouse.
- Entered data through Microsoft Excel for daily inventory reports.
- Organized and maintained customer files for easy access and reference.
- Typing.
- Answered incoming calls, and made outbound calls to potential customers or vendors.
- Temp service express
Phlebotomist
North Mississippi Medical
Okolona, MS
10.2021 - 11.2021
- Completed 100 hours of volunteer service at NMMC clinic.
- Collected blood samples using proper techniques for patient safety.
- Prepared and labeled specimens for laboratory testing and analysis.
- Maintained cleanliness and organization of work area to ensure compliance.
Education
High school or equivalent - Phlebotomy
ICC School
Belden, MSHigh school diploma -
Tupelo High School
Tupelo, MSSkills
- Call Management
- Customer Service
- Patient Scheduling
- Insurance Verification
- Medical Billing
- EMR Systems
- Patient Care
- Data Entry
- Vital Signs
- Cash Handling
- Medical Records
Certification
- CPR & First Aid, 10/21, 10/23
- Certified Phlebotomy Technician
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Agent
Optum rx
09.2022 - 03.2026
Phlebotomist
North Mississippi Medical
10.2021 - 11.2021
Data Entry Clerk
Apple Inc. Temp Express
08.2018 - 08.2022
High school or equivalent - Phlebotomy
ICC School
High school diploma -
Tupelo High School