Jaquel Quest
La Mesa,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am also a bilingual customer service leader with fluency in Spanish and English. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills.
Overview
4
4
years of professional experience
Work History
Supervisor Advocate Rep
United Healthcare
08.2022 - 04.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Supervise an overall team as they assist with members
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Aerotek
01.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
BBA -
Westcliff University
Irvine, CA04.2024
High School Diploma -
Olympian High School
Chula Vista, CA06.2015
Skills
- Customer Data Confidentiality
- Customer Account Management
- Customer Retention Strategies
- Issue and Complaint Resolution
- Microsoft Windows
- Google Drive
- Cultural Sensitivity
- Reading Comprehension
- Microsoft Outlook
- Microsoft Excel
- Apple macOS
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Supervisor Advocate Rep
United Healthcare
08.2022 - 04.2025
Customer Service Representative
Aerotek
01.2021 - 07.2021
BBA -
Westcliff University
High School Diploma -
Olympian High School