Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaquel Quest

La Mesa,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am also a bilingual customer service leader with fluency in Spanish and English. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills.

Overview

4
4
years of professional experience

Work History

Supervisor Advocate Rep

United Healthcare
08.2022 - 04.2025
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Supervise an overall team as they assist with members

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Aerotek
01.2021 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Education

BBA -

Westcliff University
Irvine, CA
04.2024

High School Diploma -

Olympian High School
Chula Vista, CA
06.2015

Skills

  • Customer Data Confidentiality
  • Customer Account Management
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Microsoft Windows
  • Google Drive
  • Cultural Sensitivity
  • Reading Comprehension
  • Microsoft Outlook
  • Microsoft Excel
  • Apple macOS
  • Facebook
  • LinkedIn

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Supervisor Advocate Rep

United Healthcare
08.2022 - 04.2025

Customer Service Representative

Aerotek
01.2021 - 07.2021

BBA -

Westcliff University

High School Diploma -

Olympian High School
Jaquel Quest