Jaquelin Chavez
Huntington Station,NY
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
ShopRite
05.2022 - 06.2025
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Answering calls and working on the computer
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked with customers to pack items according to specific desires and requirements.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Sales Associate
Backstage Macys
09.2021 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Mystic Boutique
04.2021 - 09.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Fulfillment Associate
Target
12.2020 - 02.2021
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Sales Associate
Old Navy
02.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Walt Whitman High School
Huntington Station, NYSkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Product packaging
- Customer service
- Flexible schedule
- Time management
- Sorting and organizing
- Excellent communication
- Work prioritization
- Punctual and reliable
Timeline
Fulfillment Associate
ShopRite
05.2022 - 06.2025
Sales Associate
Backstage Macys
09.2021 - 02.2022
Sales Associate
Mystic Boutique
04.2021 - 09.2021
Fulfillment Associate
Target
12.2020 - 02.2021
Sales Associate
Old Navy
02.2020 - 11.2020
Walt Whitman High School
Languages
I speak English and Spanish